HAMZA BOUNAIM
Ottawa,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Snapchat Inc
08.2021 - 06.2024
- Participated in daily scrum meetings providing status updates on projects assigned
- Conducted detailed analysis of business requirements and developed test plans to ensure quality assurance
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas
- Worked with team members to create efficient workflows, resulting in high productivity
- Prepared and analyzed internal and external quality reports for management staff review
- Trained and led staff on proper QA standards
- Used quality monitoring system to compile and track individual and team performance
- Evaluated existing policies against best practices to ensure they are up-to-date and effective
- Identified gaps between existing laws, regulations, policies and desired outcomes; suggested solutions for bridging those gaps
- Performed root cause analysis to identify defects and errors
- Organized meetings with stakeholders in order to assess current state of organization's coaching operations and resources needed for further development
Content Moderator
Snapchat Inc
03.2021 - 07.2021
- Investigated complaints regarding inappropriate or offensive material
- Evaluated user reports regarding potential violations of terms of service
- Identified trends in user generated content that could be addressed through policy changes or training programs
- Monitored user-generated content for violations of community standards
- Performed moderation tasks such as deleting, editing, and suspending accounts
- Reviewed content for compliance with internal policies and procedures
Sales Development Representative
CMG - Novatis Group
12.2019 - 03.2020
- Fostered creative marketing strategies to generate interest in products or services
- Conducted market research to identify new business opportunities
- Identified potential clients through market research and cold-calling
- Prepared weekly reports on sales activity for management review
- Built strong relationships with partners and vendors to ensure quality service delivery
- Maintained communication with account executives to facilitate development of sales opportunities
- Assisted with training new employees on company policies and procedures
- Analyzed key performance indicators to identify effective strategies
- Oversaw quality control to identify inconsistencies and malfunctions.
- Generated weekly, monthly, quarterly reports on inventory movements and stock levels
- Boosted team morale and productivity by initiating daily stand-up meetings to share success stories and address challenges.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
Sales Associate
CMG - Novatis GROUP
09.2019 - 11.2019
- Attended weekly team meetings to review performance goals and objectives
- Provided accurate information about products, prices and services
- Demonstrated product features and benefits for customers' needs
- Handled customer complaints in a professional manner
- Assisted customers with product selection, sizing and styling
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Engaged customers in friendly, professional dialogue to determine needs
- Collected payments and provided accurate change
- Consistently met or exceeded monthly, quarterly, annual sales targets set by management
Education
Professional Bachelor - Journalism and Medias
Hassan 2 University
Casablanca06.2018
BTS - Audiovisual
CP BTS LES ORANGES
Rabat 06.2016
Skills
- QA reporting
- Mastery of quality processes
- Quality Assurance
- Customer Needs Assessment
- Business Development
- Product Sales
- Coaching
- Complaint resolution
- Teamwork and Collaboration
- Customer Service
- Issue resolution
- Call monitoring
- Results and Deadline-driven
Languages
English
Native or Bilingual
French
Native or Bilingual
Arabic
Native or Bilingual
Spanish
Limited Working
Certification
- GSA (Foundever)
- GPA (Foundever)
- Moroccan Driver's License
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Youth Development Programs
- Advocacy Campaigns
Timeline
Quality Assurance Analyst
Snapchat Inc
08.2021 - 06.2024
Content Moderator
Snapchat Inc
03.2021 - 07.2021
Sales Development Representative
CMG - Novatis Group
12.2019 - 03.2020
Sales Associate
CMG - Novatis GROUP
09.2019 - 11.2019
Professional Bachelor - Journalism and Medias
Hassan 2 University
BTS - Audiovisual
CP BTS LES ORANGES
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