Hamza Ben-Khaial
York,ON
Summary
Personable Barista with 10-years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
10
10
years of professional experience
Work History
Office Administrator
Derna Dental Clinic
04.2014 - 04.2024
- Managed inventory for dental supplies, ensuring timely ordering to prevent stock shortages and minimize costs.
- Evaluated and updated office policies periodically to promote efficiency, adaptability, and overall success in the dental practice''s daily operations.
- Improved patient scheduling efficiency by streamlining appointment booking processes.
- Reduced patient wait times through efficient management of the front desk and prioritization of tasks.
- Promoted a welcoming atmosphere by overseeing office cleanliness, organization, and decor updates as needed.
- Organized continuing education opportunities for dentists and staff members to stay current on industry advancements while maintaining licensure requirements.
- Addressed patient inquiries professionally and swiftly via phone calls or emails to provide exceptional customer service experiences consistently.
- Assisted dentists with treatment coordination efforts, ensuring patients received appropriate care plans tailored to their needs.
- Coordinated staff schedules to ensure adequate coverage during peak hours and vacations.
Barista Manager
Java Lova Coffee
07.2022 - 11.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Mastered various brewing techniques including pour-over, French press, espresso-based drinks, resulting in increased beverage variety for customers.
Automotive Detail Manager
Hallmark Ford Sales
08.2018 - 04.2021
- In my position as an Automotive Detailer for Hallmark Ford Sales I was responsible for taking care of cars on the lot, detailing customer vehicles in addition to vehicle trades that came in, and cleaning sold cars making sure customers are completely satisfied when making an important purchase in their lives.
- Collaborated effectively with sales representatives to provide superior pre-sale vehicle preparations for potential buyers.
- Conducted regular inventory checks, managing supplies and equipment to optimize workflow and reduce downtime.
- Managed customer complaints professionally, resolving issues promptly while maintaining positive relationships with clientele.
- Proactively identified industry trends in auto detailing techniques and product advancements, incorporating relevant updates into company practices as needed.
Crew Member/Cook
McDonalds
04.2017 - 04.2018
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Prepared food items according to recipe to drive quality and consistency.
- Kept kitchen up to code for health and safety inspections.
- Managed multiple tasks simultaneously, prioritizing responsibilities to ensure all aspects of the kitchen and service areas functioned smoothly.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Collaborated with team members to provide seamless customer service during peak hours.
Education
Associate of Science - Dental Hygiene
Toronto College of Dental Hygiene And Auxiliaries
Toronto, ON10.2025
Bachelor's in Criminology - Criminology
Douglas College
New Westminster, BC06.2023
Some College (No Degree) - Criminology
Kwantlen Polytechnic University
Surrey, BCHigh School Diploma -
North Surrey Secondary School
Surrey, BC06.2017
Skills
- Highly motivated and driven to achieve goals and targets
- Attention to detail, especially when it comes to display of products and merchandise
- Team player and relishes the increasing opportunities managers have given permission to lead
- Effective oral and written communication skills
- Strong work ethic
- Proactive in supporting colleagues which is the key to the efficient collaboration among all members of the team
Volunteer Experience
- Surrey United Soccer, 12/01/14, 03/01/15, Managing snack selections, type and schedule for players Assist fundraising for the soccer team
- Coast Meridian Elementary, 03/01/13, 03/01/13, Oversee and schedule intramurals for grade 3's
References
- Anas Sharif, Former Supervisor at Java Lova Coffee, 604-345-5538
- Mohammed Ali, Former Manager at McDonalds, 306-420-8578
- Asma Erhiam, Former manager at Derna Dental Clinic, 604-671-2892
Languages
Arabic
Native or Bilingual
Italian
Professional Working
Timeline
Barista Manager
Java Lova Coffee
07.2022 - 11.2023
Automotive Detail Manager
Hallmark Ford Sales
08.2018 - 04.2021
Crew Member/Cook
McDonalds
04.2017 - 04.2018
Office Administrator
Derna Dental Clinic
04.2014 - 04.2024
Associate of Science - Dental Hygiene
Toronto College of Dental Hygiene And Auxiliaries
Bachelor's in Criminology - Criminology
Douglas College
Some College (No Degree) - Criminology
Kwantlen Polytechnic University
High School Diploma -
North Surrey Secondary School
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