Hamza Amniouel
Toronto,Canada
Summary
Results-driven professional with a strong academic background in Business and Finance, including a Master's degree in Business Administration. Highly organized and detail-oriented, with a proven ability to manage multiple tasks while adhering to high ethical standards. Adept at analyzing complex data to support decision-making and enhance operational effectiveness. Committed to fostering strong client relationships and driving strategic initiatives within the organization.
Overview
5
5
years of professional experience
Work History
Regional Service Manager
BMO
05.2023 - Current
- Ensuring high-quality service delivery to clients in the region, addressing inquiries, and resolving issues efficiently
- Overseeing a team of client service professionals to maintain strong client relationships
- Operational Oversight: Managing and ensuring the smooth functioning of operational processes within the Private Wealth division
- This involves adherence to regulatory compliance, risk management, and internal policies and procedures
- Strategic Planning: Contributing to the development and execution of strategic plans for the region
- Aligning service strategies with broader business objectives to drive growth and client satisfaction
- Performance Analysis: Monitoring and analyzing performance metrics related to client service and operational efficiency
- Identifying areas for improvement and implementing solutions to enhance service quality
- Relationship Management: Collaborating with internal stakeholders such as Branch Operations Managers, Sales Assistants, investment advisors, and other departments to coordinate efforts and deliver comprehensive services
- Compliance and Risk Management: Ensuring adherence to regulatory requirements and internal policies
- Managing risk factors related to client service operations and implementing measures to mitigate risks
- Change management: leading successful implementation of new service delivery protocols, guiding teams through change management processes and ensuring minimal disruption to client service and team productivity
Business Support Analyst
BMO
09.2021 - 05.2023
- Communicated with stakeholders to identify problems and provide solutions that align with best business practices and organizational goals
- Fostered relationships with stakeholders and various business partners to gather and analyze data, enhancing service delivery
- Ensured all business requirements were met and approved by stakeholders, maintaining quality standards
- Created documentation to support analysis, enhancing understanding and clarity of business processes
Research Assistant
Humber Institute of Advanced Learning and Innovation
02.2020 - 08.2020
- Collected information to build various databases, ranging from compiling faculty expertise to tracking capstone courses throughout the College
- Trained in the use of tools such as Tableau and Advanced Microsoft to evaluate the data
Education
MBA -
California University of Pennsylvania
05.2023
Graduate Certificate - Business Analytics
Seneca College
08.2021
Ontario Graduate Certificate - Project Management
Humber Institute of Technology and Advanced Learning
08.2020
Bachelor of Science - Finance, Economics
Alfred University
Alfred, NY12.2016
Skills
- Analytical Skills
- Time Management
- Problem Solving
- Communication
- Tableau
- Leadership Experience
- Data Analysis
- Microsoft Office
- Business Strategy
- Business Development
- Research Skills
- Strategic Decision Making
Languages
Timeline
Regional Service Manager
BMO
05.2023 - Current
Business Support Analyst
BMO
09.2021 - 05.2023
Research Assistant
Humber Institute of Advanced Learning and Innovation
02.2020 - 08.2020
Graduate Certificate - Business Analytics
Seneca College
Ontario Graduate Certificate - Project Management
Humber Institute of Technology and Advanced Learning
Bachelor of Science - Finance, Economics
Alfred University
MBA -
California University of Pennsylvania
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