Hamza Ahmed
Toronto,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
System Administrator
Loblaws Companies
08.2023 - Current
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Maintaining networks and network file systems and virtual machines
- Ensuring the integrity of data storage and backup systems
- Upgrading, installing, and configuring application software and computer hardware
- Maintaining the internet connection and firewall and monitoring security tools
- Adding, removing or updating user information such as logins and passwords
Software Support Engineer
Public Health Ontario
07.2021 - 07.2023
- Act as the primary liaison between Engineering and Support.
- Build, manage and maintain physical server hardware and perform upgrades and OS patching as needed
- Manage and troubleshoot new release/patch deployments and provide support for application relate problems
- Design and maintain consumer portals in using HTML, CSS, and JavaScript.
- Optimized network infrastructure, resulting in improved connectivity and user satisfaction.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Technical Support Engineer
Toromont Cat
02.2020 - 06.2021
- Provided remote assistance to clients, ensuring timely resolution of software and hardware
concerns - Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Install and configure computer applications.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Education
Bachelor of Science - Information Technology
Western Governors University
Toronto, ON04.2021
Skills
- Active Directory
- Microsoft Intune
- Microsoft Endpoint Configuration Manager
- SCCM
- HTML
- Java
- Powershell
- Microsoft Azure
- Software Troubleshooting
- Computer Hardware Troubleshooting
- Networking
Certification
- Google IT Support Professional
- CompTIA A+
- CompTIA Network+ (Pursuing)
- CompTIA Security+ (Pursuing)
Timeline
System Administrator
Loblaws Companies
08.2023 - Current
Software Support Engineer
Public Health Ontario
07.2021 - 07.2023
Technical Support Engineer
Toromont Cat
02.2020 - 06.2021
Bachelor of Science - Information Technology
Western Governors University
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