Hamse Yusuf
Edmonton,AB
Summary
Resourceful IT Support Engineer known for high productivity and efficient task completion. Possess specialized skills in network troubleshooting, software installation, and software troubleshooting. Excel in problem-solving, communication, and time management, ensuring smooth technology operations and user support.
Overview
2
2
years of professional experience
Work History
IT Support Engineer
SUNA AND INAN KIRAC FOUNDATION
Edgerton, Alberta
08.2022 - 02.2024
- Provided technical support to end-users on a variety of computer software and hardware issues.
- Analyzed system logs, identified potential issues, and implemented solutions in a timely manner.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Created technical documentation for internal use by IT staff members.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Managed daily backup processes for all servers using enterprise-level backup and recovery software solutions.
- Maintained inventory records of all hardware components within the organization's network.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
High School Diploma -
Howd Secondary School
Buhodle, Somalia07-2020
Bachelor of Science - Software Engineering
Istanbul Sabahattin Zaim University
Istanbul, TurkeySkills
- Patch management
- Application support
- Linux administration
- Hardware diagnostics
- Operating systems
- Desktop support
- Software diagnosis
- Application installations
- Complaint resolution
Languages
English
Professional
Turkish
Professional
Arabic
Limited
Websites
Timeline
IT Support Engineer
SUNA AND INAN KIRAC FOUNDATION
08.2022 - 02.2024
High School Diploma -
Howd Secondary School
Bachelor of Science - Software Engineering
Istanbul Sabahattin Zaim University
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