HAMMED A. AKANDE

• Collected and cleaned ~30 years time series data on methane emissions in Canada, ensuring data accuracy.
• Utilized machine learning techniques to analyze data and extract insights.
• Applied statistical and time series forecasting techniques to interpret key points from gathered data.
• Modelled predictions with feature selection algorithms.
• Provided comprehensive analysis and recommended solutions to address complex business problems and issues using data from different sources and applied advanced analytical methods to assess methane emissions in Canada and across provinces.
• Conducted bibliographic search and paper analysis to gather relevant information.

Introduction to Biostatistics

Assisted course professor in delivering course tutorials, practicals and laboratory sessions on various biostatistics topics (including Regression Analysis, Correlation Analysis, and Analysis of Variance) to >30 students.

• Conducted weekly classes to reinforce students' understanding of statistical concepts and answer questions.
• Provided guidance and feedback to students on weekly assignments, reports and projects, promoting their comprehension and academic success.
• Graded assignments, exams, and projects in timely and fair manner, providing constructive feedback to help students improve their skills and interest in R Programming.

• Supported “Environmental Sustainability in the Digital Age” convening co-hosted by United Nations Environment Program, Future Earth Canada, and the Sustainability in the Digital Age initiative- including coordination of preparatory materials, assistance during the convening, and support in developing outputs from the convening.
• Supported the Biodiversity Pathways to Sustainability Canada (BPSC) initiative by reviewing the literature, assisted in coordinating interns, and supported the BPSC workshop, and other activities as needed.
• Worked both independently and collaboratively in fast-paced research environment.
• Performed statistical, qualitative and quantitative analysis.
• Attended seminars, symposiums and workshops to improve overall knowledge and understanding.
• Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.

• Provided technical support electronically with users via chat, email, and phone and helped them solve their cellular camera’s hardware or software-related difficulties.
• Utilized the knowledge base (repository of technical troubleshooting documentation) and flowcharts, user manuals, and other available resources to diagnose problems and implement solutions.
• Helped users to install and update the firmware on their cellular cameras either manually using a computer or remotely
• Troubleshoot technical and non-technical issues that the customers might be having using company's tools and skills.
• Identified customers' needs of company's products and services and met Quality(KPI) and customer satisfaction metrics.
• Took ownership for customer experience to help influence their decision to renew or expand upon the products and services.
• Escalate issues to senior-level support when needed (via ZENDESK and SALESFORCE application) and provide actionable information and appropriate documentation for the next agent to efficiently pick up and resolve the issue.
• Ensure proper documentation of all customers' issues.
• Assisted with training newly recruited technical support agents.

• Provided technical support electronically with users via chat, email, and phone and helped them solve their cellular camera's hardware or software-related difficulties.
• Utilized the knowledge base (repository of technical troubleshooting documentation) and flowcharts, user manuals, and other available resources to diagnose problems and implement solutions.
• Helped users to install and update the firmware on their cellular cameras either manually using a computer or remotely
• Troubleshoot technical and non-technical issues that the customers might be having using company's tools and skills.
• Identified customers' needs of company's products and services and met Quality(KPI) and customer satisfaction metrics.
• Took ownership for customer experience to help influence their decision to renew or expand upon the products and services.
• Escalate issues to senior-level support when needed (via ZENDESK and SALESFORCE application) and provide actionable information and appropriate documentation for the next agent to efficiently pick up and resolve the issue.
• Ensure proper documentation of all customers' issues.