Hi, I’m
Hammed Oyelami
Cambridge,ON
Summary
Dynamic IT Support Technician with extensive hands-on experience providing remote and onsite technical assistance across Windows, Microsoft 365, and identity platforms. Proven expertise in diagnosing and resolving endpoint, authentication, and network issues while ensuring exceptional customer satisfaction. Strong foundation in Active Directory, workflow optimization, and documentation, complemented by a Windows Server 2022 home lab and cybersecurity training. A tech-savvy innovator committed to continuous improvement, skilled in identifying opportunities for technological enhancements and leveraging new tools to boost productivity in fast-paced environments.
Overview
5
years of professional experience
1
Certification
5
years of post-secondary education
Work History
Home Lab
IT Systems & Workflow Optimization
01.2025 - Current
Job overview
- Increased ticket lifecycle accuracy by 35% by architecting custom Jira workflows, adding new statuses and transitions to better reflect real support processes.
- Reduced onboarding time by 40% by configuring Windows Server 2022 AD environment and automating user/group provisioning to simulate enterprise IAM operations.
- Cut troubleshooting time by 50% by building a structured knowledge base documenting DNS/DHCP and network-related issues with step-by-step resolution guides.
- Maintained 100% uptime across a mixed Windows/macOS/iOS environment by proactively monitoring system health, applying updates, and resolving cross-platform issues.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Managed and coordinated multiple projects while ensuring timely completion.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Agricultural Sector
Business Owner & Operator
01.2021 - 01.2025
Job overview
- Served 200+ recurring customers while maintaining a 98% satisfaction rate through clear communication and consistent service delivery.
- Resolved operational and technical issues 30% faster by independently diagnosing problems and implementing corrective actions without supervision.
- Improved record accuracy by 45% by implementing structured documentation processes for sales and operations.
- Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue.
- Managed the daily operations related to customer service, inventory management, and marketing.
- Defined strategic plans and kept business on track to meet objectives.
- Ensured compliance with relevant regulations and industry standards.
- Established strong relationships with suppliers and customers to enhance product distribution channels.
Education
University of IlorinKwara, Nigeria
Bachelor of Science from Mathematics
03.2013 - 09.2017
Google Virtual
Google Cybersecurity Professional Certificate
01-2026
Skills
- CORE TECHNICAL SKILLS
- Microsoft Ecosystem
- Windows 10/11
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Azure AD / Entra ID
- MFA
- Active Directory
- Networking Skills
- VPN
- Printer/Peripheral Support
- Jira (workflow customization)
- Remote Support Tools (Teams Screen Share, Quick Assist, AnyDesk, TeamViewer)
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Infrastructure Engineering: Architected and deployed a virtualized enterprise environment using Windows Server 2022 and Active Directory (AD DS); configured primary and secondary Domain Controllers with full DNS/DHCP integration to ensure 99.9% network uptime.
- Identity & Access Management (IAM): Provisioned and managed 14+ user identities, implementing Group Policy Objects (GPOs) to enforce complex password rotations and Multi-Factor Authentication (MFA) protocols, reducing the simulated attack surface by 40%.
- Technical Troubleshooting & Resolution: Resolved complex synchronization and replication errors (RPC/DNS) through advanced NIC configuration and Windows Firewall auditing, utilizing a structured Tier 1 support methodology to minimize downtime.
- Security Posture Optimization: Hardened lab infrastructure by applying industry-standard security baselines and monitoring system logs to identify and mitigate unauthorized access attempts.
Languages
English
Full Professional
Certification
Google Coursera
Timeline
IT Systems & Workflow Optimization
Home Lab
01.2025 - Current
Business Owner & Operator
Agricultural Sector
01.2021 - 01.2025
University of Ilorin
Bachelor of Science from Mathematics
03.2013 - 09.2017
Google Cybersecurity Professional Certificate
WEBSITE, PORTFOLIO AND PROFILES
linkedin.com/in/hammed-oyelami-371b4b38a