Hammed Oddunuga
Sydney,NS
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sydney call center
Sydney, NS
12.2022 - Current
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
Kitchen Assistant
Lauries motor inn
Cheticamp, Nova Scotia
06.2022 - 08.2024
- Restocked items as needed throughout the day in order to maintain sufficient levels.
- Organized storage areas to facilitate ease of access when retrieving supplies or ingredients for menu items.
- Assisted cooks with meal preparation tasks including washing vegetables, cutting meats, weighing ingredients for recipes and portioning meals for customers.
- Received deliveries from vendors ensuring that all orders were correct according to invoices.
- Disposed of garbage in accordance with established procedures.
- Stocked supplies such as food items and utensils in serving stations, cupboards, refrigerators, and salad bars.
- Ensured that all kitchenware was properly washed before being put away for storage.
Food Service Worker
Federal Medical Center
Lagos, Nigeria
01.2021 - 03.2022
- Served meals to customers in a friendly and courteous manner.
- Maintained order and cleanliness of work areas to conform with health codes.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Maintained safe food handling practices to prevent germ spread.
- Checked stock levels of ingredients and notified managers when more was needed.
Customer Service Representative
Concierge Laundry Dubai
Dubai Marina, Dubai
06.2016 - 12.2017
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Supported sales team members to drive growth and development.
- Contacted customers about potential service upgrades, new services and account changes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
High School Diploma -
Cape Breton University
Sydney, NS05-2024
High School Diploma -
Kwara State Polytechnic
Kwara State, Nigeria08-2018
Skills
- Account updating
- Complaint resolution
- Scheduling
- System implementation
- Creative problem solving
- Verbal and written communication
Certification
Food handing
First Aid
References
References available upon request.
Timeline
Customer Service Representative
Sydney call center
12.2022 - Current
Kitchen Assistant
Lauries motor inn
06.2022 - 08.2024
Food Service Worker
Federal Medical Center
01.2021 - 03.2022
Customer Service Representative
Concierge Laundry Dubai
06.2016 - 12.2017
Food handing
First Aid
High School Diploma -
Cape Breton University
High School Diploma -
Kwara State Polytechnic
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