Hammad Fawad
Fort Saskatchewan
Summary
Hardworking and adaptable, I bring hands-on experience in customer service, automotive support, and general labour. I’m a quick learner who thrives in fast-paced environments, whether troubleshooting issues, keeping things organized, or ensuring quality service. I have a solid grasp of hand and power tools, follow safety procedures, and take pride in doing things right the first time. Known for my strong work ethic, problem-solving skills, and ability to work well with customers and coworkers, I’m always willing to tackle new challenges and keep things running smoothly.
Overview
5
5
years of professional experience
Work History
Parts Specialist
NAPA Auto Parts
04.2023 - 01.2024
- Assisted over 50 customers per shift in finding the right automotive parts
- Managed inventory and processed daily transactions efficiently
- Worked with technicians to ensure timely repairs and accurate part selection
- Maintained a clean and organized workspace for better efficiency
Automotive Service Advisor
Canadian Tire
04.2022 - 12.2023
- Handled 50+ customer interactions daily, scheduling service appointments and providing estimates
- Coordinated workflow for multiple service bays to ensure smooth operations
- Explained repairs and services clearly to customers to enhance their experience
- Processed invoices and handled payments accurately
Customer Service Associate
Walmart
07.2020 - 08.2022
- Served hundreds of customers per shift, assisting with purchases, inquiries, and returns
- Maintained an efficient checkout process while ensuring customer satisfaction
- Restocked shelves and organized displays to improve store presentation
- Worked collaboratively with the team to meet daily operational goals
Kitchen Staff
Burger King
04.2019 - 07.2020
- Prepared over 100 meals per shift, maintaining accuracy and speed during peak hours
- Ensured food safety and hygiene standards were met at all times
- Assisted with inventory management and proper food storage
- Kept the kitchen clean and organized for smooth daily operations
Education
High School -
Fort Saskatchewan High School
Fort Saskatchewan, AB06.2021
Skills
- Problem-solving
- Organizational skills
- Communication skills
- Dependability
- Customer service
- Troubleshooting
- Safety procedures
- Critical thinking
- Decision-making
- Teamwork
- Multitasking
- Efficiency
Customer Service Skills
- Ensuring a high-level of internal customer service, problem solving and troubleshooting
- Consistently look for opportunities to improve processes
- Consistently organized and efficient in all activities
- Strong commitment to providing excellent customer service
General Labour Skills
- Proficient working knowledge in using a range of hand and power tools including electric powered tools including proper care and storage, skill saws, power chop, saws scroll saws and sanders, all manner of drills
- Competent at performing preventative maintenance on equipment and power tools
- Identified any personal skill gaps to improve through additional courses or hands on experience
Safety Skills
- Self accountability for safety procedures on sites
- Participated in daily safety meetings with employers and responsible for ensuring that all site safety procedures and policies were always upheld while on shift
- Able to perform duties effectively in confined spaces, work safe procedures and OH&S policies
- Excellent problem solving and analytical skills; able to adapt to challenging situations
- Maintained accurate records of work performed, materials used and associated work
- Kept work sites always clean and tidy and knowledgeable with shop maintenance and general upkeep
Relevant Education Certifications And Awards
- Fort Saskatchewan High School, High School, 09/01/18, 06/30/21, Fort Saskatchewan, AB
- NAPA Auto Parts, Parts Specialist, 04/01/23, 01/31/24, Fort Saskatchewan, AB
- Canadian Tire, Automotive Service Advisor, 04/01/22, 12/31/23, Fort Saskatchewan, AB
- Walmart, Customer Service Associate, 07/01/20, 08/31/22, Fort Saskatchewan, AB
- Burger King, Kitchen Staff, 04/01/19, 07/31/20, Fort Saskatchewan, AB
Relevant Computer Skills
- Able to analyze and solve challenges in a practical manner, willing to learn and be challenged
- Familiar working knowledge of computer software and computer applications
- Ensuring a high-level of internal and external customer service, problem solving and troubleshooting
- Share ideas on improving organization, efficiency and cleanliness
Languages
English
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Parts Specialist
NAPA Auto Parts
04.2023 - 01.2024
Automotive Service Advisor
Canadian Tire
04.2022 - 12.2023
Customer Service Associate
Walmart
07.2020 - 08.2022
Kitchen Staff
Burger King
04.2019 - 07.2020
High School -
Fort Saskatchewan High School
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