Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Hammad Awan

Mississauga,ON

Summary

Self-motivated and ambitious professional bringing 8+ years of experience working various critical risk position and client-facing roles. Seeking to work for a dynamic and growing company that will enable me to use my talent, strong communication skills, and knowledge. Eager to contribute to the organization's goal with a decisive approach to solving operational problems and dedication to enhancing program success. Motivational team player and goal-oriented individual with good work ethic and strategic planning abilities.

Overview

9
9
years of professional experience

Work History

Armed Cash In Transit Service

GardaWorld Cash Services
06.2024 - Current
  • Operated and maintained a GardaWorld armored truck on high-security cash transport routes, safeguarding $2–8 million daily in currency, coin, and valuables for major financial institutions including CIBC, TD, RBC, BMO, Scotiabank, and other corporate clients.
  • Managed daily operations across 50+ stops, ensuring punctual pickups, deliveries, and real-time reconciliations with no variance.
  • Conducted ATM servicing for personal and institutional units restocking, troubleshooting, and programming ATM and vault lock systems to interface with Garda's backend security systems.
  • Installed, replaced, and decommissioned ATM/vault locks and communication modules; ensured full integration with Garda's dispatch and remote monitoring systems.
  • Performed detailed cash tracking and reconciliation, logging all assets and transactions using digital manifests and paper trail documentation to meet audit and regulatory standards.
  • Maintained strict adherence to safety protocols, conducting pre-trip inspections, vehicle checks, and emergency readiness procedures; responded to high-risk situations including vehicle breakdowns, lock malfunctions, and suspected tampering.
    Provided secure capital to high-profile clients, including hospitals, government offices, corporate headquarters, and private companies managing interactions with discretion, professionalism, and clarity under pressure.
  • Communicated regularly with Garda's National Command Centre (NCC) and operational dispatchers.
    Supported and mentored new crew members, offering hands-on guidance in cash handling, vault servicing, equipment use, and safety best practices building trust and team resilience on high-stakes shifts.

Administrative Assistant

Therapeutic Tea
12.2020 - 04.2023
  • Answered and managed multi-line phone systems, efficiently scheduling appointments and delivering timely messages via email and MailChimp to ensure seamless communication across teams and clients.
  • Maintained and optimized the record filing system, enhancing document organization, retrieval speed, and overall office efficiency.
  • Executed comprehensive administrative duties across five departments, accurately logging and updating information using CRM platforms including Squarespace, Shopify, and Wix to support cross-functional operations.
  • Proactively managed inventory control by restocking weekly supplies and coordinating purchase orders, ensuring consistent stock levels to avoid workflow disruptions.
  • Updated and maintained complex databases and Microsoft Excel spreadsheets to monitor, analyze, and report on performance metrics and sales data, contributing to data-driven decision-making.
  • Provided first-line technical support and troubleshooting for software and hardware issues, enhancing overall office productivity and minimizing downtime.

Security Guard

Iron Dome Security
08.2020 - 11.2020
  • Managed secure access for 1,000+ daily visitors, enforcing strict credential verification and reducing unauthorized entries by 25% through proactive security measures.
  • Conducted thorough building and perimeter patrols every 15 minutes, identifying and mitigating risks to decrease facility security breaches by 30% annually.
  • Monitored over 50 CCTV feeds simultaneously from a centralized hub, achieving 100% coverage of critical areas and enabling rapid incident detection and response.
  • Responded effectively to 300+ alarms and emergencies yearly, collaborating with law enforcement to minimize property loss and downtime with a 98% success rate.
  • Authored detailed, audit-compliant incident reports documenting property damage, theft, and suspicious activity, enhancing investigative and legal outcomes.
  • Administered access control systems managing 5,000+ credentials, ensuring up-to-date security clearances and accurate audit trails.
  • Mentored and trained over 15 security officers, improving team response times by 20% through hands-on coaching and best practice sharing.
  • Utilized advanced security management software and analytics to optimize patrol routes and streamline reporting, boosting operational efficiency by 35%.

Sales Associate

Dollarama
03.2018 - 12.2019
  • Processed and accurately logged end-of-day financial reports totaling $7,000+ in POS transactions, purchase orders, receipts, and sales documentation into centralized databases.
  • Reduced inventory shrinkage by 13% through vigilant monitoring of customer activity, identifying potential security risks, and ensuring proper item handling protocols.
  • Assisted 250+ customers daily, facilitating purchases, locating products, and enrolling shoppers in loyalty and reward programs to boost customer satisfaction and repeat business.
  • Stocked, organized, and displayed merchandise with precision, aligning product arrangement by size, color, and promotional strategies to enhance visual appeal and drive sales.
  • Trained and mentored new employees, providing comprehensive onboarding on operational procedures, sales targets, and customer service best practices.
  • Collaborated with management to streamline inventory tracking and reporting systems, improving accuracy and reducing data entry errors by 20%.
  • Leveraged POS and inventory software tools to optimize transaction processing speed and improve checkout efficiency during peak hours.
  • Supported promotional campaigns and sales initiatives by effectively communicating product knowledge and benefits, contributing to a 15% increase in seasonal sales.

Trainer & Associate

Goodlife Fitness
01.2019 - 08.2019
  • Serviced and maintained 80+ complex fitness machines daily, minimizing downtime and ensuring optimal client experience with rapid troubleshooting.
  • Monitored and assessed client progress in group fitness sessions, providing personalized feedback on technique and form to enhance results and reduce injury risk.
  • Mentored and onboarded 3 newly hired room attendants, training them on company policies, sanitation protocols, and superior customer service standards.
  • Designed and implemented innovative, structured fitness programs tailored for small and large group settings, boosting client engagement and retention.
  • Developed and executed targeted social media campaigns on Instagram and Facebook, increasing new membership inquiries and enhancing customer loyalty.
  • Managed day-to-day operations of fitness centers, recreation facilities, and aquatic programs, ensuring compliance with safety standards and exceptional service delivery.
  • Collaborated with cross-functional teams to organize community wellness events, increasing facility usage and strengthening local partnerships.
  • Utilized customer feedback and attendance data to continuously refine programming and improve overall member satisfaction.

Crew Member & Chef

McDonald's
04.2016 - 01.2017
  • Monitored 15+ production equipment and maintained accurate inventory of all menu items to ensure consistent stock levels and timely updates in database systems.
  • Performed food preparation in strict adherence to franchise standards for quality, quantity, and packaging, supporting brand consistency and customer satisfaction.
  • Delivered exceptional service to 300+ customers daily in a high-volume, fast-paced environment, maintaining speed and accuracy under pressure.
  • Processed POS transactions including checks, cash, credit purchases, and refunds, managing sales totaling $6,500 with precision and accountability.
  • Executed routine floor maintenance, workstation sanitation, and janitorial duties in compliance with WHMIS and Health and Safety regulations to uphold a safe and hygienic environment.

Education

Bachelor of Science - Criminal Justice

Humber College
Toronto, None
01-2025

Associate of Applied Science - Police Foundations

Humber College
Toronto, None
01-2023

High School Diploma -

Mississauga Secondary School

Skills

Cashtrak Microsoft Office Google Suite Adobe Photoshop Adobe Premiere Pro Python Protocols Audacity Hootsuite CRM Canva Twixtor MMD Graphic Design Data Entry DocuSign Salesforce

LANGUAGES

English
Urdu
French
Punjabi
Hindi

Timeline

Armed Cash In Transit Service

GardaWorld Cash Services
06.2024 - Current

Administrative Assistant

Therapeutic Tea
12.2020 - 04.2023

Security Guard

Iron Dome Security
08.2020 - 11.2020

Trainer & Associate

Goodlife Fitness
01.2019 - 08.2019

Sales Associate

Dollarama
03.2018 - 12.2019

Crew Member & Chef

McDonald's
04.2016 - 01.2017

Bachelor of Science - Criminal Justice

Humber College

Associate of Applied Science - Police Foundations

Humber College

High School Diploma -

Mississauga Secondary School

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Hammad Awan