HAMLET SOLIS
Hayward
Summary
Experienced with engaging customers and driving sales through personalized recommendations. Utilizes effective communication and active listening to understand and meet customer needs. Track record of maintaining organized and visually appealing product displays to enhance shopping experience.
Overview
7
7
years of professional experience
Work History
Retail Sales Consultant
Architect Of Imagination LLC
01.2019 - Current
- Increased sales and customer satisfaction through personalized servicing
- Managed multiple tasks simultaneously in fast-paced retail environments
- Developed product knowledge to effectively explain features and benefits of products to customers
- Utilized problem solving skills to resolve customer issues quickly and efficiently
- Ensured the highest level of customer service was provided at all times
- Demonstrated strong communication skills when interacting with customers to build relationships and ensure satisfaction
- Conducted sales transactions accurately while operating cash registers and point-of-sale systems
Pizza Server
Straw Hat Pizza
12.2020 - 06.2021
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Answered customers' questions, recommended items, and recorded order information
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Processed orders and sent to kitchen employees for preparation
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
Sales Associate
Target
01.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Managed returns, exchanges and refunds in accordance with store policy
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Solved customer challenges by offering relevant products and services
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
- Recommended complementary purchases to customers, increasing revenue
- Monitored customers for signs of security concerns and escalated issues to management
Leasing Professional
Greystar Property Management
10.2023 - 02.2024
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
- Set appointment times for individuals to tour facilities and see available units
- Collected, completed, and processed lease applications
- Developed and implemented tactical marketing plans
- Showed apartments to potential tenants and answered questions regarding community
- Kept meticulous records of correspondence between management and tenants
- Verified tenant incomes and other information before accepting lease applications
- Resolved conflicts between tenants regarding noise, encroachments, and parking
Leasing Professional
Greystar Property Management
02.2024 - 09.2024
- Lease Up located in Belmont ( The Hayden )
- Within 6 months 80% occupancy
- Multiple 5 star reviews
- Multiple bonuses achieved
Leasing Professional
Greystar
12.2024 - 08.2025
- Managed leasing processes, ensuring compliance with company policies and local regulations.
- Conducted property tours, highlighting features and benefits to prospective tenants effectively.
- Developed and maintained positive relationships with residents, enhancing community satisfaction.
- Implemented marketing strategies to increase property visibility and attract potential renters.
Education
High School Diploma -
Hayward High School
CA06.2023
Skills
- Tenant Issue Resolution
- Tenant Screening
- Application Processing
- Lease Renewals
- Lease Agreement Preparation
- Showing and Leasing of Units
- Fair Housing Regulations Knowledge
- Background Checks
- Telephone and Email Etiquette
- Appointment Scheduling
- Email Communication
- Follow-Up Skills
- Customer Service
- Problem Solving
- Fair Housing Regulations
- Lease Oversight
- Leasing Reports
COMMUNITY SERVICE
House Of Faith, Usher Volunteer, Hayward, California, 2023-01, 2024-01
Timeline
Leasing Professional
Greystar
12.2024 - 08.2025
Leasing Professional
Greystar Property Management
02.2024 - 09.2024
Leasing Professional
Greystar Property Management
10.2023 - 02.2024
Sales Associate
Target
01.2023 - 10.2023
Pizza Server
Straw Hat Pizza
12.2020 - 06.2021
Retail Sales Consultant
Architect Of Imagination LLC
01.2019 - Current
High School Diploma -
Hayward High School