Hamlet Madera

San Diego

Summary

Highly versatile, detail-oriented, and bilingual (English/Spanish) professional with a strong background spanning technical maintenance, medical back-office operations, and corporate customer retention. Proven track record as an independent contractor delivering skilled craftsmanship in drywall, light plumbing, electrical work, and cabinetry. Complemented by corporate experience managing complex medical referral logistics, insurance billing, and executing strategic client retention solutions. An exceptional problem solver who excels at managing project lifecycles, optimizing operations, and building lasting client trust.

Overview

years of professional experience

Work History

Independent Contractor /Property Maintenance Specialist

Universal enterprise consulting

San Diego

03.2025 - Current

Execute full-scope drywall installation, taping, mudding, and custom texturing for residential renovations and repair projects.
Diagnose and resolve light plumbing and electrical issues, ensuring full compliance with safety standards and local building codes.
Install, repair, and align kitchen and bathroom cabinetry and countertops, optimizing structural integrity and aesthetic appeal.
Manage end-to-end project cycles, including accurate material estimating, client consultations, and strict timeline adherence.

Back-Office Specialist

True Shore Humana

Miami

02.2023 - 02.2025

Managed the end-to-end medical referral process, seamlessly navigating from initial patient need to final insurance billing and transportation arrangement.
Drafted and submitted medical referral requests, meticulously adhering to strict insurance guidelines and compliance requirements.
Actively communicated with insurance providers and medical specialists to resolve complex queries and expedite critical referral approvals.
Ensured accurate documentation and distribution of approved referrals to all relevant parties, including patients, doctors, and specialists.
Oversaw patient transportation logistics and managed the accurate billing of all referral-related services to insurance companies.

Retention Account Manager

Altice USA Communications

Miami

05.2022 - 02.2023

Handled high-stakes customer interactions professionally to protect corporate reputation and lower churn rates.
Qualified business opportunities and strategically routed them to teammates to drive further development and closure.
Resolved complex questions, service complaints, and billing issues by delving deep into root customer problems.
Negotiated and offered creative alternative solutions to successfully retain client business and protect company revenue.
Built strong relationships, developed mutual trust, and identified practical solutions to help clients meet their financial obligations.
Responded promptly to client inquiries regarding account status, billing issues, product features.

Education

Eagle Crest High School

Aurora, CO

Skills

Drywall installation
Plumbing repairs
Light Electrical work and repair
Cabinet alignment
Problem-Solving
Time Management
Google AdWords
Shipping and Receiving

Customer Complaint Resolution
Customer Service
Detail-Oriented
Excellent Communication
Skills oversight
Staff Training and Development
Bilingual Spanish/English

Languages

English

Full Professional

Spanish