HAMIT HASSAN AHMAT
Montréal,Canada
Summary
Adept at delivering efficient technical support and developing strategic marketing initiatives, I excel in multitasking and problem-solving, honed at Fairstone Financial Inc. My quick learning and adaptability, coupled with exceptional communication skills, drive operational excellence and customer satisfaction. Skilled in data entry and organizational tasks, I thrive in dynamic environments, consistently achieving project objectives.
Overview
9
9
years of professional experience
Work History
IT Technician Operations Service Representative
Fairstone Financial Inc
Montreal, Quebec
01.2021 - 11.2024
- Delivered efficient technical assistance and addressed IT problems for operational teams.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
Technical Support Customer Service Representative
Groupe BMR
Montreal, Quebec
01.2018 - 11.2020
- Determined consumer needs to provide products and services appealing to larger market.
- Answered questions and resolved concerns for customer support.
- Processed customer orders and collected payment information.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Commercial and Marketing Assistant
Société Trans-Euro Africa Sarl
01.2016 - 01.2018
- Assisted in the development of pricing strategies to maximize profits.
- Developed and executed marketing campaigns to promote products and services.
- Maintained positive and professional working relationship with peers, management and support resources.
- Provided support in the preparation of presentations, proposals, and reports for clients.
- Provided administrative support to supervisor and teammates.
Education
Bachelor of Administration - Business Administration
Bayero University
Certificat - Data Analytique (AWS)
Associate of Arts - Entrepreneurship And Business Creation
EMICA
Montreal, QCSome College (No Degree) - Computer And Information Sciences
Université Du Quebec A Trois Rivières
Montreal, QCSkills
- Multitasking
- Telephone reception
- Performance tracking
- Organizational skills
- Client service
- Customer relations
- Customer support
- Performance improvement
Languages
- English
- French
- Arabic
Timeline
IT Technician Operations Service Representative
Fairstone Financial Inc
01.2021 - 11.2024
Technical Support Customer Service Representative
Groupe BMR
01.2018 - 11.2020
Commercial and Marketing Assistant
Société Trans-Euro Africa Sarl
01.2016 - 01.2018
Bachelor of Administration - Business Administration
Bayero University
Certificat - Data Analytique (AWS)
Associate of Arts - Entrepreneurship And Business Creation
EMICA
Some College (No Degree) - Computer And Information Sciences
Université Du Quebec A Trois Rivières
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