Hamit Baklac
San Francisco
Summary
Dynamic and service-oriented hospitality professional with over 3 years of experience in luxury hotels and upscale dining environments, including Fairmont San Francisco and Rosewood Sand Hill. Skilled in guest engagement, food and beverage operations, team collaboration, and complaint resolution. Holds certifications from eCornell, WSET, and Hilton University. Committed to delivering exceptional guest experiences and contributing to the success of high-performing while growing in hospitality industry.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Part-time Amenity Runner
Parc 55 San Francisco - A Hilton Hotel
05.2025 - Current
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
Resident Manager
Latitude 38 Housing Services
04.2023 - 06.2025
- In charge of scheduling appointments for unit tours by prospective tenants, screening tenants, and communicating with leasing agents to coordinate lease agreements
- On-call and primary point of contact for all current tenants and owner; responsible for managing any issues regarding tenant concerns and complaints
- Oversees rent collection and handling of maintenance requests
- Coordinate with Airbnb tenants move in/out procedures
- Reporting on building's current issues during each weekly meeting
In Room Dining Server
Rosewood Sand Hill Hotel
05.2024 - 04.2025
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Prepared and served food and beverages to customers
- Attended company and restaurant required trainings and meetings, improving skills
Food and Beverage Server
Fairmont San Francisco ( J1 Intership )
10.2022 - 10.2023
- Trained new staff members on company policies and procedures.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Provided guests with information about menu items, specials and promotions to provide quality service.
Food and Beverage Associate
Hilton Istanbul Bosphorus
05.2018 - 07.2019
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
Education
Bachelor of Science - Hospitality & Tourism Management
AHEP University
06.2020
Bachelor of Science - Hospitality & Tourism Management
University of Szczecin
09.2018
Skills
Leading Team
Building Guest Loyalty
Analyzing Income Statement
Operating Profitable Food and Beverage Operation
Managing Food and Beverage Supply Chain
Wine and Food Pairing
Optimizing Your Food and Beverage Menu
Certification
- eCornell Food and Beverage Management
- eCornell Hotel Revenue Management
- How to Resolve Conflicts- Linkedln
- Harvard ManageMentor- Team Management, Harvard Business Publishing
- Harvard ManageMentor- Leading People, Harvard Business Publishing
- Wine Spirit and Education Trust Level 2 in Wine From WSET
- Wine Spirit and Education Trust Level 1 in Wine From WSET
- Food Safety For Managers - Hilton University
- Dealing with Complaints - Hilton University
- ServSafe Food Handler (ANAB)
- Certified Restaurant Server (AHLEI)
- Certified Achohol Beverage Training (CABC)
Languages
Russian
Professional Working
English
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Part-time Amenity Runner
Parc 55 San Francisco - A Hilton Hotel
05.2025 - Current
In Room Dining Server
Rosewood Sand Hill Hotel
05.2024 - 04.2025
Resident Manager
Latitude 38 Housing Services
04.2023 - 06.2025
Food and Beverage Server
Fairmont San Francisco ( J1 Intership )
10.2022 - 10.2023
Food and Beverage Associate
Hilton Istanbul Bosphorus
05.2018 - 07.2019
Bachelor of Science - Hospitality & Tourism Management
University of Szczecin
Bachelor of Science - Hospitality & Tourism Management
AHEP University
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