Hamilton De Jesus Bueno Diaz
Montreal,QC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Packer Operator
Central Benard
02.2023 - Current
- Monitored cleaning methods for adherence to sanitation requirements.
- Move the containers in the lift from one place to another.
- Properly stored meat to decrease waste and increase product freshness span.
- Processed fresh meat items in walk-in cooler.
Customer Service Agent
VoiceTeam Call Center
01.2021 - 01.2023
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Managed high-volume of inbound and outbound customer calls.
- Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
- Helped clients navigate online systems within established frameworks to obtain services.
Sales Representative
Wind Telecom
04.2010 - 08.2020
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Produced sales documents, finalized deals and filed records.
Education
Student - French Studies
AIEM - Accueil Aux Immigrants De L'Est De Montréal
5960 Rue Jean-Talon Est, Montréal, H1S 1M2College Graduate - Tourism And Hotel Management
Universidad Dominicana O&M
Santiago De Los Caballeros, DR11.2014
Skills
- Product packaging
- Planning & organizing
- Team building
- Computer skills
- Customer service
- Decision-making
- Active listening
- Conflict resolution
- Friendly, positive attitude
- Good work ethic
- People skills
Languages
Spanish
Native or Bilingual
English
Limited Working
French
Elementary
Timeline
Packer Operator
Central Benard
02.2023 - Current
Customer Service Agent
VoiceTeam Call Center
01.2021 - 01.2023
Sales Representative
Wind Telecom
04.2010 - 08.2020
Student - French Studies
AIEM - Accueil Aux Immigrants De L'Est De Montréal
College Graduate - Tourism And Hotel Management
Universidad Dominicana O&M
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