Hamilton Brookshire

Customer Service Manager for Airport Operations (Ramp) overseeing the daily operation. Ensuring team members are working safe, following policies, reporting to work areas on time, and maintaining on time departures and on time arrivals.

Assigning transfer bags to team members and designing routes to ensure bag connections are being made between American as well as interline bags.

Conducting investigations for policy failures, follow ups, coaching discussions and disciplinary actions for team members.

Plotting flight assignments for the entire operation.

• Loading/Unloading of baggage, mail, and freight from the aircraft.
• D1/Crew chief responsible for overseeing and leading a team to work together to achieve efficient turn times and departures. Providing accurate load counts the flight and problem solving any issues that may arise during my assignment.
• Operations (SNA airport) coordinating with customer service for gate assignments, investigating and inputting/disputing any delay codes from the daily operation. Contact with the SNA tower for any IROP situations.

• Receiving calls for Guests wishing to book a Disney vacation. Creating reservations while providing excellent customer service. Booking Hotel Packages, Transportation, Airfare, and other miscellaneous components for the Disneyland Resort and other southern California attractions.

• Receive orders through a mobile app and pick up food at a specified vendor. Delivering the food in a timely and professional manner.

• Ticket Agent/Gate Agent - Delivering the customer experience upon arrival at the airport by checking customers in, making any changes to seat assignments, reservations. Boarding the aircraft.
• Training Liaison - Responsible for new hire training, making sure all our employees are up to date with training modules and compliant with company policies. Following up with our business partners at the airport to ensure their rosters are kept up to date as well as new training procedures. Hand selected to assist as a training liaison at jetBlue University in Orlando, FL for two separate airport operations new hire classes (June 2013, December 2013)
• Ground Security Coordinator (GSC) - Ensuring all security related functions are effective and in compliance with our security manual. Responsible for maintaining daily security risk assessments throughout the airport and while the aircraft is on the ground.
• Lead/Acting Supervisor - Overseeing the customer and crewmember operations throughout the airport. Resolving any customer or crewmember issues. Assigning gates for the daily operation.
• Coordinating with the ground team with fuel loads and load plans for the outbound flights.