HAMIDREZA DAYANI
Toronto
Summary
Dedicated and results-driven hospitality professional with over 2 years of experience in customer service roles within the food and beverage industry. Adept at managing high-volume transactions, providing exceptional service, and ensuring guest satisfaction. Skilled in operating POS systems, handling cash, and working collaboratively in dynamic, fast-paced environments. Seeking to contribute to the success of Impact Kitchen by delivering exceptional service as both a cashier and server.
Overview
6
6
years of professional experience
Work History
Server & Cashier
Olimpico
2023.09 - 2025.01
- Provide superior customer service by welcoming guests, taking orders, and ensuring a pleasant dining experience
- Accurately operate the POS system to process orders and manage cash and credit transactions, maintaining a balanced till at the end of each shift
- Assist in food preparation and serve food and beverages to customers with attention to detail and care
- Handle customer inquiries and resolve complaints in a professional and timely manner, ensuring customer satisfaction and retention
Front of House Supervisor
Vargas Steak House and Sushi Bar
2021.09 - 2023.08
- Managing staff schedules, and handling guest inquiries and complaints to maintain a smooth and welcoming environment.
- Delivered high-quality service in a fast-casual dining environment, taking orders, processing payments, and delivering food to guests in a timely and courteous manner
- Provided detailed explanations of menu items, with a focus on dietary preferences and restrictions such as vegan, gluten-free, and allergen-free
- Ensured efficient coordination with kitchen staff to meet the needs of multiple tables simultaneously while maintaining a high standard of service
- Managed customer concerns and complaints professionally, ensuring they were resolved to the customer's satisfaction
Assistant Store Manager
Arta
2019.06 - 2020.10
- Supported the Store Manager in overseeing daily operations, including supervising a team of 8 staff members
- Assisted with inventory management, ensuring stock levels were maintained and organized for optimal customer experience
Education
Bachelor's - biomedical engineering
Biomedical engineering
08.2017
Skills
- Exceptional Customer Service
- Cash Handling & POS System Proficiency
- Multitasking & Time Management
- Conflict Resolution & Problem Solving
- Team Collaboration & Leadership
- Knowledge of Dietary Preferences (eg, gluten-free, vegan)
- Food Safety & Hygiene Standards
- Strong Communication skill
Timeline
Server & Cashier
Olimpico
2023.09 - 2025.01
Front of House Supervisor
Vargas Steak House and Sushi Bar
2021.09 - 2023.08
Assistant Store Manager
Arta
2019.06 - 2020.10
Bachelor's - biomedical engineering
Biomedical engineering