Hamidreza Abbasi
NorthYork,ON
Summary
Accomplished Printer/Copier Service Technician and Manager with a proven track record at Xerox Company, enhancing customer satisfaction by overhauling service protocols and leveraging advanced PC and printer networking skills. Expert in quality assurance and fostering team productivity, my leadership significantly improved company performance and client relations through strategic planning and effective communication.
Offering solid foundation in digital design and technical troubleshooting, with strong desire to learn and grow in printing environment. Delivers quick grasp of printing techniques and machine operations, ensuring efficient workflow and minimal downtime. Ready to use and develop digital design skills and technical troubleshooting abilities in Repairing and trouble shooting a Printer role.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
23
23
years of professional experience
Work History
Printer/Copier Service Technician
Technician
02.2024 - 11.2024
- Contributed to business growth by consistently meeting or exceeding monthly sales targets through excellent customer service and quality products.
- Coordinated with shipping department to ensure timely delivery of final products to clients.
- Streamlined print job setup process, significantly reducing preparation time.
- Conducted regular maintenance on printing equipment, reducing machine downtime and ensuring continuous operation.
- Maintained a clean, organized workspace for efficient operation of all printing tasks.
- Advised customers on appropriate paper stock choices based on their specific project objectives, maximizing overall impact of final printed materials while staying within budget constraints.
- Customized printing solutions for clients, meeting specific needs and preferences.
- Improved client satisfaction with timely completion of print orders.
- Employed root cause analysis to troubleshoot equipment and processing issues.
- Developed comprehensive documentation for internal use, streamlining the troubleshooting process for technicians.
- Documented changes and actions in computer-based tracking system.
- Evaluated systems according to predetermined checklist and noted issues.
The Head and Manager of the Printing House
The Manager of Printing House in NIOEC Company
11.2007 - 12.2016
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Leveraged data and analytics to make informed decisions and drive business improvements.
The Head and Manager of the Printing House
Manager of the Printing House of the Xerox Company
10.2001 - 07.2007
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved safety procedures to create safe working conditions for workers.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Education
Bachelor of Arts - Law
Law School of Tehran/ Center Law
Iran, Tehran06-2014
Associate of Arts - Business Management
University of Tehran
Iran, Tehran 06-2010
Bachelor of Arts - Repairment of Printer And Office Equipment
College Edward
Iran, Tehran06-2000
Skills
- Quality assurance
- Equipment inspection
- Provide repair and service support in customer’s location
- Own insured vehicle with valid Ontario driver’s license (mileage reimbursed)
- Good communication, strong customer service skills
- Ability to understand and follow written and verbal instructions
- Ability to work productively both independently and within a team environment
- Ability to thrive in fast paced, high pressured situations
- Physically move printer hardware when required – Single Function & Multi-Function devices (Print, Copy, Scan)
- Set-up, configure and install printer hardware
- Troubleshoot, maintain and repair printer hardware
- Replace and track supplies
- Train end users on printer/MFP hardware
- Advanced software troubleshooting related to print
- Advanced knowledge of PC and printer networking
- HP Certified Printer Technician
- Problem-solving aptitude
Languages
English
Professional Working
Persian
Native or Bilingual
The Best Technician for printer at NIOEC
I was awarded a promotion and recognized as a promoter for my outstanding performance as both a manager and technician. This recognition reflects my strong leadership skills, ability to effectively manage teams, and dedication to ensuring high-quality technical solutions. Through a combination of strategic planning, attention to detail, and continuous development, I have fostered a collaborative environment and driven successful outcomes, helping the organization thrive. I look forward to taking on new challenges and contributing even further to the company's growth.
Timeline
Printer/Copier Service Technician
Technician
02.2024 - 11.2024
The Head and Manager of the Printing House
The Manager of Printing House in NIOEC Company
11.2007 - 12.2016
The Head and Manager of the Printing House
Manager of the Printing House of the Xerox Company
10.2001 - 07.2007
Bachelor of Arts - Law
Law School of Tehran/ Center Law
Associate of Arts - Business Management
University of Tehran
Bachelor of Arts - Repairment of Printer And Office Equipment
College Edward
Similar Profiles
Samidurai ThanavelSamidurai Thanavel
Plumbing Technician at TechnicianPlumbing Technician at Technician
Kamila RiveraKamila Rivera
Florida Institute of Neurology at TechnicianFlorida Institute of Neurology at Technician
Redha M. ShehabRedha M. Shehab
Technician at TechnicianTechnician at Technician