Hamideh Shaterzadeh

• Supported the HR and cross-functional tech teams with Salesforce enhancement requests, reducing backlog by 40% and cutting average task closure time 60% by gathering requirements, identifying pain points, and hands-on engagement with engineering, QA, and UAT.
• Led two large-scale projects from discovery to launch and hypercare, overseeing requirements gathering, implementation, testing, and transition into live operations.
• Led meetings and workshops to remove team blockers, align priorities, and improve system performance and adoption.
• Nominated for Ops Props for solving a complex problem with significant impact, demonstrating exceptional problem-solving and innovation.

• Consult with mid-sized enterprise sales teams to streamline workflows, eliminate bottlenecks, and shorten deal cycles by defining clear stages, responsibilities, and automation points.
• Lead requirements gathering, solution validation, and rollout planning to ensure new sales tools are adopted smoothly and drive measurable improvements in productivity.

Managed four distinct Salesforce projects end to end.

• Delivered a full-cycle Salesforce Health Cloud implementation, including system design, secure data migration, and user training to support compliance.
• Led requirements gathering and user story creation for a third-party commercial tool integration, overseeing QA and UAT to ensure timely delivery.
• Designed and automated Power BI dashboards for C-suite leadership, enabling real-time data insights and reducing manual reporting efforts.
• Redesigned case management processes by identifying user pain points, process gaps and proposing system improvements to optimize efficiency and user experience.