Hamideh Imanifard
North Vancouver,BC
Summary
Proven leader in enhancing customer engagement and streamlining operations, I leveraged multitasking proficiency and compassionate communication at Company to elevate client satisfaction and team performance. Spearheaded promotional campaigns in my personal business, driving significant sales growth. Recognized for exceptional organizational abilities and innovative marketing strategies, consistently delivering projects on time and within budget.
I am very diligent and hardworking, I do my work with patience and precision, and I have a lot of interest in the work I start, and I help with all my heart in helping the company and the project I am working on.
Overview
11
11
years of professional experience
Work History
General Servises
Company
07.2024 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Used time management and efficient cleaning methods to meet deadlines.
- Collaborated effectively with colleagues to complete large-scale projects within designated timeframes.
- Supported a positive work environment through consistent communication and teamwork, fostering strong relationships among colleagues.
- Resolved problems of missing merchandise, delivery cancellations, and incomplete deliveries.
- Collaborated with customer service representatives to address and resolve shipment-related issues promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Administrative Executive
Company
11.2017 - 03.2024
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Facilitated communication between departments, maintaining open lines of dialogue for better collaboration on projects.
- Maintained protocol throughout routine work days and special events.
- Planned and executed events for employees and clients and managed logistics and vendor relations.
- Negotiated contracts with vendors to secure favorable terms and pricing for goods and services procured by the company.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
Selling Manager
Personal Business
05.2014 - 05.2017
- Spearheaded promotional events and campaigns to increase brand visibility, attract new customers, and drive sales growth.
- Cultivated a culture centered around continuous learning which ultimately translated into top-notch selling skills among employees leading to increased average transaction values per sale.
- Implemented detailed reporting systems to monitor employee performance closely and address any areas of concern with targeted coaching and support.
- Collaborated cross-functionally with various departments to develop cohesive strategies for maximizing store success and profitability.
- Proactively addressed potential issues before they escalated into problems affecting overall store performance or customer experience quality levels.
- Optimized store layout design in collaboration with visual merchandisers resulting in improved foot traffic flow throughout the retail space, ultimately driving sales.
Education
Master of Science - Sociology
AZAD University
Iran09-2017
Bachelor of Science - Social Sciences
AZAD University
Iran09-2006
Skills
- Multitasking proficiency
- Restorative art
- Compassionate communication
- Organizational abilities
- Administrative tasks
- Time Management
- Customer Engagement
- Marketing Strategies
- Inventory Management
- Sales Techniques
Languages
English
Elementary
Persian
Native or Bilingual
Timeline
General Servises
Company
07.2024 - Current
Administrative Executive
Company
11.2017 - 03.2024
Selling Manager
Personal Business
05.2014 - 05.2017
Master of Science - Sociology
AZAD University
Bachelor of Science - Social Sciences
AZAD University
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