Hamidah Aweda

• Analyze customer issues and assist in resolving within the required time frame.
• Answer incoming calls from customers with inquiries on breaches.
• Analyze customer issues and assist in resolving within the required time frame.
• Ensure appropriate questioning to identify issues.
• Manage all customer inquiries and summarize to present to management if higher level.
• Attention is required.
• Timeframe.
• Provide excellent customer and ensure achievement of all deadlines within the required.

• Maintained relationships with key accounts and answered customer enquiries on banking products and services

• Communicated requirements and set up new accounts which lead to an increase in the deposit by 30%

• Resolved account-related issues and other customer support requests

• Conducted credit application and processing for clients, which eventually led to a 10% increase in revenue

• Monitored customers’ deposits and withdrawals

• Volunteered to apply knowledge learned in business school to analyze the menu, sales, and purchasing records, streamlining the menu planning and forecasting to reduce excess purchases and food waste by 18%

• Collaborated and coordinated with diverse teams for excellent customer relationships, resulting in 5% increase in the number of customers

• Handled inbound and outbound calls daily, providing information about the company's products and services.
• Communicated effectively with internal teams regarding escalated issues or escalations from customers, as well as other associates for assistance when needed.
• Built a comprehensive reporting infrastructure to allow for coaching of under-performing customer service specialists, improving their performance on average by 24%.
• Documented customer interactions to reduce onboarding time by 15% when new customer service representatives interact with customers