HAMIDA SHARIFI
Toronto,ON
Summary
Versatile professional with over 3 years of customer service experience, currently excelling as a Sales Associate at Winners Retail. Skilled in roles such as Community Health Ambassador and Cashier/Waitress. Proven interpersonal skills, excellent communication, and effective teamwork. Holds certifications in Smart Serve, Standard First Aid & CPR, Food Handler, and a valid G License. Proficient in MS Office, various software applications, and boasts UX/UI design knowledge. Committed to confidentiality, conflict resolution, and ensuring a safe environment. Currently pursuing an IT field in college with aspirations of becoming a software engineer.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Waitress
Bamiyan Kabob
01.2020
- Cleaned and disinfected kitchen, swept and mopped all areas of the store
- Greeted and seated customers while providing friendly and attentive service
- Explained daily specials and how various menu items were prepared
- Took food and beverage orders, served customers and ensured customer satisfaction by checking back during their meal
Sala Associate
Winners
03.2023 - Current
- Worked varied hours to meet seasonal and business needs.
- Greeted customers and offered assistance for increased customer satisfaction.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Provided product price information to customers.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
Ambassador
Community Health, Scarborough Centre for Healthy Communities
05.2021 - 09.2022
- Worked as part of a team conducting outreach in Scarborough to raise awareness and promote healthy communities
- Coordinated and assisted with facilitating pop-up clinics
- Scheduled appointments and followed-up with patients
- Directed patients to clinics, especially senior patients that required additional support
- Greeted community members, answered questions about programs and services
- Helped create promotional materials and flyers
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted team with operational policies and procedures to drive services.
- Served as organization ambassador at various charity events, promoting mission and values.
Education
High School Diploma -
City Adult Learning Centre
Toronto, ONCanadian Food Safety Training, Toronto, ON Smart Serve Ontario Smart Server, Online -
Standard First Aid & CPR/AED Certification - Coding And Programming
She Codes
Online05.2023
Safety First, Toronto, ON Food Handler Certification -
2018
Skills
- Sales Associate
- Payment Collection
- Payment Processing
- Cash Handling
- Returns Processing
- Customer Service
- Customer Assistance
- Written and Verbal Communication
- Community Health Ambassador
- Effective communication
- Team management
- Cross-cultural collaboration
- Adaptability
- Software skills
- UX/UI Designer
- Solution Prototypes
- Interaction design
- Accessibility design
- Motion design
- Backend Design
- JavaScript basics
- MS Office
- Microsoft Office Proficiency
- Office 365 management
- Word
- PPT
- Excel
Certification
- Smart Server
- Food Handling
- CPR + AED
- G Driving License
Languages
English
Full Professional
Persian
Native or Bilingual
Timeline
Sala Associate
Winners
03.2023 - Current
Ambassador
Community Health, Scarborough Centre for Healthy Communities
05.2021 - 09.2022
Cashier/Waitress
Bamiyan Kabob
01.2020
High School Diploma -
City Adult Learning Centre
Canadian Food Safety Training, Toronto, ON Smart Serve Ontario Smart Server, Online -
Standard First Aid & CPR/AED Certification - Coding And Programming
She Codes
Safety First, Toronto, ON Food Handler Certification -
- Smart Server
- Food Handling
- CPR + AED
- G Driving License
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