HAMIDA KHAN
Oshawa,ON
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Call Center Representative
IAA
12.2023 - 05.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Responded to customer calls and emails to answer questions about products and services.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Freshii Restaurant
09.2021 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Education
High School Diploma -
Durham Alternative Secondary School
Oshawa, ON06.2022
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Customer Service
- Call Center Customer Service
- Verbal and written communication
- Resolving issues
- Communicating with clients
- Complaint resolution
- Data Gathering
- Account Management
- Documentation And Reporting
- Computer Skills
- Teamwork and Collaboration
- Microsoft Office
- Customer Relations
Languages
PASHTO
Native or Bilingual
Urdu
Native or Bilingual
Timeline
Call Center Representative
IAA
12.2023 - 05.2024
Customer Service Representative
Freshii Restaurant
09.2021 - 03.2023
High School Diploma -
Durham Alternative Secondary School
Similar Profiles
VALERIE PANTOJAVALERIE PANTOJA
Territory Manager at IAATerritory Manager at IAA
Natalie WashingtonNatalie Washington
Title Specialist at IAATitle Specialist at IAA
Matthew JayneMatthew Jayne
Executive Director of Corporate Sales at IAAExecutive Director of Corporate Sales at IAA