Hamida Hasanova
Aurora,ON
Summary
Highly organized and motivated professional with diverse experience in healthcare sterilization, customer relations, and team management. Expertise in sterilization procedures, maintaining operational readiness of medical equipment, and ensuring compliance with healthcare standards. Skilled in staff training, operational supervision, and problem-solving to improve team efficiency and service quality. Demonstrates excellent communication and organizational skills, with a commitment to delivering exceptional results in both medical and business settings.
Overview
3
3
years of professional experience
Work History
Branch Manager
Expargo LLC
Baku, Azerbaijan
07.2023 - 12.2023
- Provided constructive feedback on employees’ performance to enhance productivity.
- Trained employees and fostered an organizational culture to align with company values.
- Resolved customer issues efficiently to ensure high satisfaction levels.
- Supervised and implemented daily work assignments for employees.
- Conducted performance evaluations to identify areas for improvement.
- Managed branch financial operations to maintain profitability.
- Prepared and submitted financial reports to the head office in a timely manner.
- Calculated overtime hours, and processed salary payments accurately.
Call Center Representative
Sashera Med
Baku, Azerbaijan
02.2023 - 07.2023
- Maintained ongoing communication with potential customers to build strong relationships.
- Provided detailed and accurate information about products to prospective clients.
- Executed product sales strategies to achieve business goals.
- Conducted a sales inquiry satisfaction analysis to improve service quality.
- Set and monitored daily sales targets to drive revenue growth.
- Supervised employees' daily performance to ensure sales objectives were met.
Receptionist Coordinator
Baku Language Center
Baku, Azerbaijan
08.2022 - 02.2023
- Managed student registration processes efficiently.
- Collected the necessary documents and processed payments securely.
- Organized student groups based on course requirements and capacity.
- Provided parents with feedback on students' educational progress.
- Scheduled and coordinated lesson timetables effectively.
- Communicated assigned schedules to teachers to ensure smooth operations.
Sterilization Technician
Leyla Medical Center
Baku, Azerbaijan
06.2021 - 08.2022
- Supervising and maintaining cleanliness in the sterilization room to ensure compliance with hygiene standards.
- Executing sterilization procedures to guarantee a sterile environment for medical activities.
- Cleaning, sterilizing, and preparing surgical instruments for operational use.
- Conducting precise inventory management and tracking of surgical instruments.
- Ensuring adherence to sterilization protocols and infection control guidelines.
- Collaborating with medical teams to meet operational requirements and maintain equipment readiness.
Education
Bachelor of Science - Turkish Language And Literature
Baku State University
Baku, Azerbaijan06-2021
Skills
- Excels in team leadership
- Staffing optimization
- Team supervision
- Friendly
- Multi-tasking
- People-oriented
Languages
English
Professional
Turkish
Native/ Bilingual
Azerbaijani
Native/ Bilingual
Timeline
Branch Manager
Expargo LLC
07.2023 - 12.2023
Call Center Representative
Sashera Med
02.2023 - 07.2023
Receptionist Coordinator
Baku Language Center
08.2022 - 02.2023
Sterilization Technician
Leyla Medical Center
06.2021 - 08.2022
Bachelor of Science - Turkish Language And Literature
Baku State University
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