Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Certification
References
Timeline
Generic

Hamid Saies

Toronto,ON

Summary

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Concierge Team Member

Forest Hill Group
Toronto, ON
03.2025 - Current
  • Controls access and monitored CCTV cameras.
  • Manage reservations for amenities, elevators, and the dining room.
  • Respond to emergency calls (EMU) promptly and professionally.
  • Monitored the CACF room and responded to building emergencies (e.g., fire, floods) in accordance with protocols.
  • Resolved guest complaints and issues promptly to enhance overall satisfaction levels.
  • Processed check-ins and check-outs for hotel guests in an efficient manner.
  • Responded to emails from customers regarding their inquires in a timely fashion.

Sales Representative

Fido
Toronto, ON
04.2016 - 10.2021
  • Educated and engaged customers through product demonstrations.
  • Generated sales to meet daily and weekly targets.
  • Maintained up-to-date knowledge of products, services, promotions, and policies.
  • Demonstrated product knowledge to assist customers with informed purchasing decisions.
  • Collaborated with team members to achieve sales targets and enhance customer satisfaction.
  • Trained new sales staff on company policies and best practices for customer engagement.
  • Handled in-store and phone inquiries regarding billing and product issues.
  • Performed daily opening and closing procedures based on the shift schedule.
  • Developed key customer relationships to increase sales.
  • Maintained accurate records of all sales and prospecting activities.

Bank Teller - Customer Service Representative

AIB International Bank
Kabul, Afghanistan
10.2008 - 12.2014
  • Processed checks, deposits, withdrawals, transfers, and loan payments.
  • Detected and reported fraudulent activity to prevent losses.
  • Built customer relationships and opened new accounts.
  • Handled large sums of money with accuracy while maintaining appropriate levels of security.
  • Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
  • Answered customer inquiries and provided accurate information regarding products and services.

Outbound Transport Assistant Manager

NATO HQ ISAF - US DoD
Kabul, Afghanistan
06.2005 - 09.2008
  • Managed administrative tracking and reporting of NATO and U.S. DoD inbound containers entering Afghanistan via multiple entry points.
  • Acted as a liaison between operations teams to ensure accurate documentation of shipment arrivals and departures across all US/NATO locations in Afghanistan.
  • Oversaw exemption certificate documentation to facilitate smooth non-DTS container movements.
  • Reconciled carrier invoices for detention and rental charges, identifying and reporting discrepancies.
  • Responded promptly and accurately to all carrier delay notices.
  • Maintained accurate records for all container types in the theater (NOR leased, SOC, Cargo Stores).

Education

Business Management - Management

Citi College
Toronto
04-2025

MBA - Business Administration

Kardan University
Afghanistan
07-2011

BSc. Economics - Macroeconomics

Kabul University
Afghanistan
07-2008

Skills

  • Strong interpersonal skills
  • Financial analysis
  • Project management
  • Customer service
  • Data interpretation
  • Conflict resolution
  • Problem-solving
  • Time management
  • Team collaboration

Languages

English
Full Professional
Farsi
Native/ Bilingual
Urdo
Limited
Pashto
Full Professional

Accomplishments

  • Award with 3 years of excellent performance certificate - US DoD - 2008
  • Awarded for Employee of the month - US DoD - 2008

Certification

• Advance skill with Microsoft Office Application Programs, including of cash machine, type writer, scanner, and fax machine

• Specialized in Finance, expert in QuickBooks, and few other financial databases.

• Typing 75 wpm

References

References available upon request.

Timeline

Concierge Team Member

Forest Hill Group
03.2025 - Current

Sales Representative

Fido
04.2016 - 10.2021

Bank Teller - Customer Service Representative

AIB International Bank
10.2008 - 12.2014

Outbound Transport Assistant Manager

NATO HQ ISAF - US DoD
06.2005 - 09.2008

Business Management - Management

Citi College

MBA - Business Administration

Kardan University

BSc. Economics - Macroeconomics

Kabul University

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Hamid Saies