Hamid Saies
Toronto,ON
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Concierge Team Member
Forest Hill Group
Toronto, ON
03.2025 - Current
- Controls access and monitored CCTV cameras.
- Manage reservations for amenities, elevators, and the dining room.
- Respond to emergency calls (EMU) promptly and professionally.
- Monitored the CACF room and responded to building emergencies (e.g., fire, floods) in accordance with protocols.
- Resolved guest complaints and issues promptly to enhance overall satisfaction levels.
- Processed check-ins and check-outs for hotel guests in an efficient manner.
- Responded to emails from customers regarding their inquires in a timely fashion.
Sales Representative
Fido
Toronto, ON
04.2016 - 10.2021
- Educated and engaged customers through product demonstrations.
- Generated sales to meet daily and weekly targets.
- Maintained up-to-date knowledge of products, services, promotions, and policies.
- Demonstrated product knowledge to assist customers with informed purchasing decisions.
- Collaborated with team members to achieve sales targets and enhance customer satisfaction.
- Trained new sales staff on company policies and best practices for customer engagement.
- Handled in-store and phone inquiries regarding billing and product issues.
- Performed daily opening and closing procedures based on the shift schedule.
- Developed key customer relationships to increase sales.
- Maintained accurate records of all sales and prospecting activities.
Bank Teller - Customer Service Representative
AIB International Bank
Kabul, Afghanistan
10.2008 - 12.2014
- Processed checks, deposits, withdrawals, transfers, and loan payments.
- Detected and reported fraudulent activity to prevent losses.
- Built customer relationships and opened new accounts.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Answered customer inquiries and provided accurate information regarding products and services.
Outbound Transport Assistant Manager
NATO HQ ISAF - US DoD
Kabul, Afghanistan
06.2005 - 09.2008
- Managed administrative tracking and reporting of NATO and U.S. DoD inbound containers entering Afghanistan via multiple entry points.
- Acted as a liaison between operations teams to ensure accurate documentation of shipment arrivals and departures across all US/NATO locations in Afghanistan.
- Oversaw exemption certificate documentation to facilitate smooth non-DTS container movements.
- Reconciled carrier invoices for detention and rental charges, identifying and reporting discrepancies.
- Responded promptly and accurately to all carrier delay notices.
- Maintained accurate records for all container types in the theater (NOR leased, SOC, Cargo Stores).
Education
Business Management - Management
Citi College
Toronto04-2025
MBA - Business Administration
Kardan University
Afghanistan07-2011
BSc. Economics - Macroeconomics
Kabul University
Afghanistan07-2008
Skills
- Strong interpersonal skills
- Financial analysis
- Project management
- Customer service
- Data interpretation
- Conflict resolution
- Problem-solving
- Time management
- Team collaboration
Languages
English
Full Professional
Farsi
Native/ Bilingual
Urdo
Limited
Pashto
Full Professional
Accomplishments
- Award with 3 years of excellent performance certificate - US DoD - 2008
- Awarded for Employee of the month - US DoD - 2008
Certification
• Advance skill with Microsoft Office Application Programs, including of cash machine, type writer, scanner, and fax machine
• Specialized in Finance, expert in QuickBooks, and few other financial databases.
• Typing 75 wpm
References
References available upon request.
Timeline
Concierge Team Member
Forest Hill Group
03.2025 - Current
Sales Representative
Fido
04.2016 - 10.2021
Bank Teller - Customer Service Representative
AIB International Bank
10.2008 - 12.2014
Outbound Transport Assistant Manager
NATO HQ ISAF - US DoD
06.2005 - 09.2008
Business Management - Management
Citi College
MBA - Business Administration
Kardan University
BSc. Economics - Macroeconomics
Kabul University