Business operations professional with solid foundation in driving operational success and improving organizational performance. Known for fostering collaborative environments and adapting to evolving business needs. Skilled in process optimization and team leadership, consistently delivering results.
Overview
15
15
years of professional experience
Work History
Operation Manager/Account Manager
1 Cerberus Security @ Patrol
California
05.2023 - Current
Implemented and managed safety operations and loss prevention initiatives across 20+ sites, guaranteeing compliance with all relevant security regulations and organizational policies.
Supervised, hired, and developed a team of 60+ security officers, improving performance, accountability, and response.
Facilitated performance assessments and coaching initiatives aimed at enhancing team efficiency and minimizing incident occurrences.
Developed comprehensive safety protocols and executed enforcement strategies to safeguard environments from potential risks.
Account Manager
AT&T
10.2018 - 11.2022
Exceeded sales quota by 119% through a combination of new business acquisition and strategic account expansion.
Drove consistent pipeline growth and closed high-value deals through targeted outreach, prospecting, and consultative selling.
Managed and tracked MQLs in Salesforce, ensuring accurate pipeline visibility, lead prioritization, and timely follow-up.
Relationship Manager
Bank of America
03.2016 - 10.2018
Provided financial counseling, enhancing client trust with personalized solutions. Perform cold calls to potential prospects.
Increased customer acquisition through strategic outbound calls.
Prepare credit and financial information to streamline loans processing for mortgage.
SMB Account Executive
Jadoo TV
06.2011 - 03.2016
Lead B2B sales in California.
Closed 500 accounts with over $2.6 million in revenue generated.
Worked with existing partners/resellers to maintain relations and increase sales.