HAMED RAJAEI
Victoria
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Dollarama
12.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Streamlined purchasing processes, negotiating with vendors for better prices and payment terms.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labour scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced operational risks while organizing data to forecast performance trends.
Assistant Store Manager
Dollarama
08.2023 - 12.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss-prevention strategies.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised the creation of exciting merchandise displays to catch the attention of store customers.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
Cashier
Loblaw Companies
09.2022 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
E-Commerce Personal Shopper
Walmart
09.2022 - 08.2023
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Increased repeat business with exceptional communication skills, addressing customer inquiries promptly and professionally.
- Boosted sales revenue by creating targeted marketing campaigns for specific products and seasonal promotions.
- Maintained a high level of product knowledge, staying up-to-date on the latest offerings from various brands and designers.
Associate
Dollarama
09.2022 - 08.2023
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Provided product price information to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Procurement Manager and Business Expert
Greeneh Food Industries Company
01.2018 - 07.2022
- Buy all the raw materials of Greeneh Dairy Company, Purchase of technical parts of Greeneh Food Industries Company, Risk and compliance management, Meeting with clients to perform assessments, Registration of order and clearance of imported goods, Developing and implement an ongoing budget, Data analysis, Registration of orders for imported goods from Denmark, the Netherlands and Germany, Clearancing of imported goods from the country's custom from Denmark, the Netherlands and Germany
- Streamlined procurement processes for increased efficiency and cost savings through the implementation of digital tools and automation.
- Reduced procurement costs by implementing strategic sourcing initiatives and negotiating favorable contracts with suppliers.
Member Of The Board & The Main Inspector
Mobtaker Sib Company
01.2020 - 03.2021
- Supervising the assembly of solar cells, Checking the quality of the product, Accepting or rejecting finished products, Performing inspections at random to assess product quality
- Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
Member Of The Board & The Main Inspector
Solar Sanat Firouzeh Company
01.2017 - 01.2018
- Supervising the assembly of solar cells, Establishing quality standards for products a company produces, Checking the quality of the product, Using gadgets such as micrometer screw gauges to measure products, Performing inspections at random to assess product quality, Registration of orders for imported goods
Education
Bachelor of Science - Chemical Engineering
Islamic Azad University of Quchan
Neyshabour, Khorasan Razavi05.2015
Skills
- Windows
- Microsoft Office
- Photoshop
Soft Skills
- Creativity
- Personnel Development
- Competitor Monitoring
- Shift Scheduling
- Problem-Solving
- Team Work
- Effective Communication
- Critical Thinking
Languages
English
Professional Working
Persian
Native or Bilingual
Hobbies and Interests
- Web design
- Internet
Certification
- ISO 9001 Quality Management System
- Occupational Health and Safety
- ISO 22000 Quality Management System
- Professional Sales Skills Course
- Creating Knowledge-Based Companies
- Quality Management System in Internal Audit
Timeline
Store Manager
Dollarama
12.2023 - Current
Assistant Store Manager
Dollarama
08.2023 - 12.2023
Cashier
Loblaw Companies
09.2022 - 09.2023
E-Commerce Personal Shopper
Walmart
09.2022 - 08.2023
Associate
Dollarama
09.2022 - 08.2023
Member Of The Board & The Main Inspector
Mobtaker Sib Company
01.2020 - 03.2021
Procurement Manager and Business Expert
Greeneh Food Industries Company
01.2018 - 07.2022
Member Of The Board & The Main Inspector
Solar Sanat Firouzeh Company
01.2017 - 01.2018
Bachelor of Science - Chemical Engineering
Islamic Azad University of Quchan
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