Hamed Osman Idris
Scarborough,On
Summary
Extensive customer service skills gained through volunteer, past and current employment. Security based problem solving skills are developing with open mindedness to growth and change. Demonstrated competencies include: Positive, excellent team player with sound judgement Thoughtful, professional and persuasive communicator Detail-oriented, highly organized Reliable self-starter, thorough in planning and implementation Strong interpersonal, and problem-solving skills Multi-task oriented with the ability to manage own workload and set priorities
Overview
3
3
years of professional experience
1
1
Certification
Work History
Station Safety Provincial Offence Officer
Metrolinx
09.2023 - Current
- Enforced Metrolinx By-Laws per management directives, ensuring adherence to regulations. Proactively instructed customers for safety on platforms and areas, offering immediate emergency response and first aid. Provided security escort during station opening/closing, operated doors, gates, and alarm systems.
Conducted safety checks, reported deficiencies promptly, and maintained detailed logs. Managed lost and found, assisted with crowd control, and conducted effective searches. Enforced parking regulations through patrols and issued fines. Assisted with fare enforcement through gate line inspections.
Prepared comprehensive incident reports, secured evidence for prosecution, and ensured a swift response. Executed mobile patrols across Metrolinx transit stations, bolstering overall security presence.
Security Guard Specialist- (Union Station)
WEST EGG
01.2023 - 09.2023
- Conducted regular patrols, monitored surveillance equipment, and responded swiftly to incidents. Maintained detailed logbooks, addressing security breaches, fire hazards, theft, and unauthorized entry. Operated security systems, responded to calls, and facilitated visitor/staff movement through guard tours. Informed authorities about emergencies, activated safety systems, and assisted in evacuations. Screened and removed unauthorized individuals, making legal arrests when necessary. Recorded complaints, conducted investigations, and executed open-up/lock-down procedures. Trained for emergency response in accordance with the Emergency Response Manual.
customer service, Security
Concierge Paragon Security
02.2022 - 01.2023
- Security
- Performed property protection duties while maintaining exceptional
- Communicating shift change reports
- Ability to adapt to a wide variety of settings and situations in both high and low intensity periods of time
- Liaison with local law enforcement during incident related issues
- Training
- Maintained detailed shift reports along with communicating follow up actions as required
- Organized tenant deliveries
- Responsible for issuing parking authorization and facility bookings
Delivery/driver
GO
11.2021 - 02.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Baker assistant
Alpha Omega Bakery
10.2020 - 09.2021
- Proficiency in weighing, pricing, packaging, and processing payments of baked goods. Ability to manage ingredient inventories and to track expiry dates. keen eye for detail and ability to create visually appealing displays of baked goods. Knowledge of food and health industry regulations.
Education
High School Diploma -
Secondary School, Don Mills Collegiate Institute
Toronto, ON09.2019
Skills
- Computer Skills
- Microsoft Word, Excel
- Communication
- Attention to detail
- Physical fitness
- Customer serves
- Critical thinking
Additional Information
- Volunteer/Community service , 2015 to present - Eritrean-Canadian Community, Toronto April 2015 - Toronto Public Library (Greenwood)
- second Language Arabic
Certification
Use of Force
Standard First Aid level C
● Forklift operator certified
● Valid drivers license G
Parking enforcement Certificated
Customer Service Foundations Certificated
- Certified Emergency Management , Metrolinx.
- Licensed Security Guard
Timeline
Station Safety Provincial Offence Officer
Metrolinx
09.2023 - Current
Security Guard Specialist- (Union Station)
WEST EGG
01.2023 - 09.2023
customer service, Security
Concierge Paragon Security
02.2022 - 01.2023
Delivery/driver
GO
11.2021 - 02.2022
Baker assistant
Alpha Omega Bakery
10.2020 - 09.2021
High School Diploma -
Secondary School, Don Mills Collegiate Institute
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