Dedicated Pizza Pizza professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
Work History
Regional Operations Manager
Pizza Pizza
09.2014 - Current
Ensure that Quality, Service & Operational requirements are being met
Cultivate and coach all franchisees and staff on Pizza Pizza procedures
Assure top notch customer satisfaction by reviewing customer feedback
Visit local businesses, schools and hotels in the region to procure business
Generate monthly visitation reports for each restaurant
Create Cash flow and budgets for stores to be aware of store performance
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Manage and plan new store opening
Manager and operate corporate restaurants
Coach and develop new ROMs
Organize/Lead Team Meetings on monthly/quarterly basis
Analyzed market trends and customer feedback to develop new strategies for improving operations.
Corporate Store Manager
Pizza Pizza
01.2010 - 01.2014
Oversaw receiving and display of incoming products
Scheduled and led weekly store meetings for all employees
Achieved consistent budget targets with optimal expense controls
Reported to district manager regarding all store goals and sales
Promoted team collaboration, performance and efficiency
Responded to customer concerns in a friendly manner
Managed all aspects of store operations, including purchasing functions
Education
Situational Leadership Course
05.2023
Fierce Conversation Course
03.2022
Certified with Maximum Influence Course by Leadership Academy Inc: Public Speaking -
McMaster University
2017
Certified in Public Speaking, Level 1, 2, 3 : Public Speaking - undefined
Christopher Leadership Academy
2015
Advanced Business Administration Marketing
Sheridan College
2010
Skills
Operations Oversight
Budget Knowledge
Manage Operations
Hiring and Onboarding
P&L Administration
Management Training
Excellent Interpersonal Skills
Report Writing
Business Leadership
Timeline
Regional Operations Manager
Pizza Pizza
09.2014 - Current
Corporate Store Manager
Pizza Pizza
01.2010 - 01.2014
Situational Leadership Course
Fierce Conversation Course
Certified with Maximum Influence Course by Leadership Academy Inc: Public Speaking -
McMaster University
Certified in Public Speaking, Level 1, 2, 3 : Public Speaking - undefined
Christopher Leadership Academy
Advanced Business Administration Marketing
Sheridan College
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