Designed and implemented an Excel VBA macro that cut the monthly Nominal Roll cleanup process from 1–2 full days to under 1 hour, saving dozens of staff hours monthly.
Conducted reporting and trend analysis in Power BI and Excel, providing leadership with clear insights on candidate testing, qualifications, and language profiles.
Maintained and updated confidential HR datasets with accuracy and discretion, ensuring compliance and integrity of workforce records.
Developed detailed Standard Operating Procedures (SOPs) to document processes and support continuity for future teams.
Audit Officer
Canada Revenue Agency
10.2022 - 03.2024
Processed and updated an average of 30+ taxpayer records daily, ensuring compliance, accuracy, and integrity in federal audit systems.
Validated and cross-checked large volumes of sensitive financial data, reducing discrepancies and supporting audit readiness.
Collaborated with colleagues to resolve inconsistencies and streamline workflows, improving efficiency in record-keeping and data entry.
Adhered to strict confidentiality standards when handling taxpayer information.
Sales Associate
Healthy Planet
05.2022 - 10.2022
Delivered frontline customer service, assisting clients with product selection and responding to inquiries in a professional manner.
Processed purchases, returns, and exchanges with accuracy while following store policies and ensuring a positive customer experience.
Handled point-of-sale transactions efficiently, maintaining accuracy in cash and electronic payments.
Supported store operations by maintaining organized displays and ensuring product availability.
A/Team Lead, Open Government Office at Royal Canadian Mounted Police - Government of CanadaA/Team Lead, Open Government Office at Royal Canadian Mounted Police - Government of Canada
Behavioural Threat Assessment and Management at Royal Canadian Mounted PoliceBehavioural Threat Assessment and Management at Royal Canadian Mounted Police