Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hamdi Saleh

Ottawa

Summary

Bilingual and adaptable professional with over 2 years of experience in customer service, data management, and HR support across government and retail environments. Recognized for delivering high-quality client interactions, analyzing workforce trends, and developing process improvements using tools like Excel, VBA, and Power BI. Proven ability to handle sensitive information with discretion, work cross-functionally, and thrive in fast-paced, client-focused settings. Eager to contribute strong interpersonal and analytical skills to a dynamic team in retail banking or customer experience roles.

Overview

3
3
years of professional experience

Work History

Human Resources & Data Analyst

Royal Canadian Mounted Police
04.2025 - 08.2025
  • Developed and implemented a monthly Excel VBA macro to automate the Forcewide Nominal Roll cleanup process; authored a comprehensive SOP to support future use
  • Contributed to a major internal modernization initiative by building and testing macros across Excel, Word, and Outlook to streamline HR workflows for the WMM team
  • Conducted HR trend analysis using Power BI and Excel, helping leadership identify patterns in candidate testing, qualifications, and language profiles
  • Managed and updated confidential HR datasets with discretion and accuracy, supporting workforce planning and strategic staffing
  • Collaborated with cross-functional teams to improve operational efficiency, ensuring timely communication and documentation of key activities
  • Delivered internal service and support to RCMP teams with a focus on professionalism, clarity, and solution-oriented communication

Audit Officer

Canada Revenue Agency
10.2022 - 03.2024
  • Meticulously entered and updated taxpayer information into specialized database.
  • Ensured timely and error-free data input, emphasizing record integrity.
  • Collaborated with team members to rectify discrepancies and streamline entry process.
  • Accessed digital repository to review files of deceased individuals.
  • Extracted essential data points: names, addresses, SIN numbers, and other details.
  • Prioritized files based on criteria; captured all relevant information for processing.
  • Leveraged specialized tools to locate and extract financial details.
  • Ensured extracted data matched original source; confirmed information accuracy for database entry.
  • Utilized internal system to cross-reference and confirm taxpayer details.
  • Emphasized data accuracy and consistency; safeguarded against potential errors.

Sales Associate

Healthy Planet
05.2022 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

Bachelor of Arts - Economics

University of Ottawa
Ottawa
12-2026

High School Diploma -

École Secondaire Publique Gisèle-Lalonde
06.2021

Skills

  • Client-Facing Service Excellence
  • Workforce Analytics & Data Management
  • Advanced Microsoft Office & VBA Automation
  • Bilingual Communication (English & French)
  • SOP Development & Process Optimization
  • Discretion & Confidentiality in HR Contexts
  • Cross-Functional Team Collaboration
  • Time Management & Task Prioritization
  • Adaptability in High-Stakes Environments
  • Customer Needs Assessment & Solution Delivery

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Human Resources & Data Analyst

Royal Canadian Mounted Police
04.2025 - 08.2025

Audit Officer

Canada Revenue Agency
10.2022 - 03.2024

Sales Associate

Healthy Planet
05.2022 - 10.2022

High School Diploma -

École Secondaire Publique Gisèle-Lalonde

Bachelor of Arts - Economics

University of Ottawa
Hamdi Saleh