Hamdi Saleh
Ottawa
Summary
Bilingual and adaptable professional with over 2 years of experience in customer service, data management, and HR support across government and retail environments. Recognized for delivering high-quality client interactions, analyzing workforce trends, and developing process improvements using tools like Excel, VBA, and Power BI. Proven ability to handle sensitive information with discretion, work cross-functionally, and thrive in fast-paced, client-focused settings. Eager to contribute strong interpersonal and analytical skills to a dynamic team in retail banking or customer experience roles.
Overview
3
3
years of professional experience
Work History
Human Resources & Data Analyst
Royal Canadian Mounted Police
04.2025 - 08.2025
- Developed and implemented a monthly Excel VBA macro to automate the Forcewide Nominal Roll cleanup process; authored a comprehensive SOP to support future use
- Contributed to a major internal modernization initiative by building and testing macros across Excel, Word, and Outlook to streamline HR workflows for the WMM team
- Conducted HR trend analysis using Power BI and Excel, helping leadership identify patterns in candidate testing, qualifications, and language profiles
- Managed and updated confidential HR datasets with discretion and accuracy, supporting workforce planning and strategic staffing
- Collaborated with cross-functional teams to improve operational efficiency, ensuring timely communication and documentation of key activities
- Delivered internal service and support to RCMP teams with a focus on professionalism, clarity, and solution-oriented communication
Audit Officer
Canada Revenue Agency
10.2022 - 03.2024
- Meticulously entered and updated taxpayer information into specialized database.
- Ensured timely and error-free data input, emphasizing record integrity.
- Collaborated with team members to rectify discrepancies and streamline entry process.
- Accessed digital repository to review files of deceased individuals.
- Extracted essential data points: names, addresses, SIN numbers, and other details.
- Prioritized files based on criteria; captured all relevant information for processing.
- Leveraged specialized tools to locate and extract financial details.
- Ensured extracted data matched original source; confirmed information accuracy for database entry.
- Utilized internal system to cross-reference and confirm taxpayer details.
- Emphasized data accuracy and consistency; safeguarded against potential errors.
Sales Associate
Healthy Planet
05.2022 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Bachelor of Arts - Economics
University of Ottawa
Ottawa12-2026
High School Diploma -
École Secondaire Publique Gisèle-Lalonde
06.2021
Skills
- Client-Facing Service Excellence
- Workforce Analytics & Data Management
- Advanced Microsoft Office & VBA Automation
- Bilingual Communication (English & French)
- SOP Development & Process Optimization
- Discretion & Confidentiality in HR Contexts
- Cross-Functional Team Collaboration
- Time Management & Task Prioritization
- Adaptability in High-Stakes Environments
- Customer Needs Assessment & Solution Delivery
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Human Resources & Data Analyst
Royal Canadian Mounted Police
04.2025 - 08.2025
Audit Officer
Canada Revenue Agency
10.2022 - 03.2024
Sales Associate
Healthy Planet
05.2022 - 10.2022
High School Diploma -
École Secondaire Publique Gisèle-Lalonde
Bachelor of Arts - Economics
University of Ottawa
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