Bilingual and adaptable professional with over 2 years of experience in customer service, data management, and HR support across government and retail environments. Recognized for delivering high-quality client interactions, analyzing workforce trends, and developing process improvements using tools like Excel, VBA, and Power BI. Proven ability to handle sensitive information with discretion, work cross-functionally, and thrive in fast-paced, client-focused settings. Eager to contribute strong interpersonal and analytical skills to a dynamic team in retail banking or customer experience roles.