Hamdi Mohamed
Toronto,ON
Summary
Skilled Security Officer competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at office and residential facilities. Keen to offer five+ years of experience and take on a challenging new role.
Overview
6
6
years of professional experience
Work History
Security Guard
GardaWorld
Toronto, ON
11.2021 - Current
- Monitored security cameras to identify and respond to suspicious activity.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Provided customer service assistance to staff and visitors in a professional manner.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Provided escorts for visitors as needed throughout the facility.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Verified photo IDs and tickets to allow guests passage.
- Assisted with crowd control during large events held at the facility.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
COVID-19 Screener| Team Lead
Paragon Security
Toronto, ON
09.2021 - 11.2021
- Ensure staff is appropriately trained on site procedures and protocols.
- Determine eligibility of clients/visitors entering the premises by following government mandated vaccine guidelines.
- Assist staff with de-escalating conflicts by responding in a professional manner.
- Assist with covid screening and testing of clients/visitors when staff is on break.
- Keep track of patrons during screening and testing by using daily logs.
- Conduct patrols and regularly communicate to ensure the team is working as a unit, respond to any issues that may arise, and provide support services when required.
Security Operations Specialist| Team Lead
Securitas Canada
Toronto, ON
08.2018 - 09.2020
- Received and provided support to callers requesting emergency and non emergency services after-hours, completed report forms and dispatched the appropriate personnel based on defined protocols.
- Served as a point of contact between clients and local offices all over Canada.
- Monitored emails and responded to client inquiries in a prompt and professional manner.
- Followed company procedures and ensured that client requests were responded to as per their deadlines.
- Identified and prioritized emergency requests and dispatched the appropriate personnel in a timely fashion.
- Exercised judgement, tact and discretion when dealing with conflict and provided the best possible solution.
- Identified issues that may arise and reported it to the appropriate personnel for consideration.
- Responded to client complaints and took appropriate steps to rectify further issues.
- Provided ongoing feedback and training to team members to ensure exceptional services and client satisfaction.
Education
Paralegal Studies
Sheridan College Institute of Technology And Advanced Learning
Oakville, ON05-2018
Skills
- Employee and visitor screening
- CCTV Monitoring
- Access Control
- Conflict De-Escalation
- Emergency Management
- Report Writing
- Interior and Exterior Patrol
- First Aid and CPR Certified
- Records Maintenance
- Delivery Tracking
- Data Entry
- Customer Support
- Security Procedures Knowledge
- Team Leadership
Languages
English
Professional
Swahili
Limited
Somali
Professional
Timeline
Security Guard
GardaWorld
11.2021 - Current
COVID-19 Screener| Team Lead
Paragon Security
09.2021 - 11.2021
Security Operations Specialist| Team Lead
Securitas Canada
08.2018 - 09.2020
Paralegal Studies
Sheridan College Institute of Technology And Advanced Learning
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