Hamdi Mohamed
Toronto,ON
Summary
Skilled Security Officer competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at schools, residential and commercial facilities. Keen to offer 3+ years of experience and take on a challenging new role.
Overview
5
5
years of professional experience
Work History
Security Officer| Commercial
Garda World
Toronto, ON
11.2022 - Current
- Operated communication systems between officers stationed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored security cameras to identify and respond to suspicious activity.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Responded to emergencies before paramedic and law enforcement arrival.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Receptionist Guard | Front Desk
GardaWorld
Toronto, ON
11.2021 - 08.2022
- Greeted visitors in a proffesional and friendly manner.
- Answered incoming phone calls and directed it to the appropriate personnel when required.
- Received inbound and outbound mail from couriers and coordinated with staff to ensure it was processed, picked up and delivered to the appropriate personnel.
- Responded to email inquiries in a prompt and professional manner and escalated it to the appropriate personnel when required.
- Performed access control by tracking incoming and outgoing personnel such as staff, couriers, contractors and visitors to ensure safety and security of the premises.
- Patrolled by foot, visited multiple floors, greeted staff and visitors to create a welcoming environment, to ensure safety and to confirm everything was in working order.
- Maintained access and communication logs on excel by updating information such as visitors to the property, mail coming in and going out, patrol times and shift briefs to update all security and receptionist personnel and to ensure smooth operation at the law society reception.
COVID-19 Screener| Team Lead
Paragon
Toronto, ON
09.2021 - 11.2021
- Ensure staff is appropriately trained on site procedures and protocols.
- Determine eligibility of clients and visitors to the premises by following site mandated vaccination guidelines.
- Assist staff with de-escalating conflicts by responding in a polite and professional manner.
- Assist with Covid screening and testing of clients/visitors when required.
- Update vaccination information and keep track of patrons during screening and testing.
- Conduct patrols, regularly communicate to ensure the team is working as a unit, respond to any issues that may arise, and provide support services when required.
Security Operations Specialist
Securitas Canada
Toronto, ON
08.2018 - 09.2020
- Received a high volume of complaints from Security officers/ clients by phone and email, obtained all relevant information by asking questions and escalated the issue to the appropriate personnel as per company procedures.
- Served as a first point of contact between clients and company offices all over Canada.
- Received a high volume of calls from distressed security officers/clients and took the appropriate steps to deescalate the situation using a wide variety of conflict resolution strategies.
- Prepared routine correspondence and other documentation which clearly communicate the nature of the complaint, the issues that were dealt with during after-hours and the necessary course of action to resolve or escalate the complaint to the appropriate personnel.
- Demonstrated ability to manage a high volume of complaints, prioritize issues/tasks and meet deadlines with minimum supervision.
- Identified problems and issues that may arise and reported it to the appropriate personnel for consideration.
- Consulted with investigators during the review and investigation of complaints and aided as required.
- Contacted management where appropriate on identification of issues, appropriate next steps and/ or disposition of complaints.
- Followed up on phone calls and emails to ensure that complaints were resolved in a timely and efficient manner.
- Monitored client feedback and took appropriate steps to rectify any potential conflict.
- Provided ongoing feedback to team members to ensure exceptional services and client satisfaction.
Education
Diploma - Paralegal
Sheridan College Institute of Technology And Advanced Learning
Brampton, ON05-2018
Skills
- Valid Security Guard Licence
- First Aid and CPR Certified
- Microsoft Office Expertise
- Customer Service
- Excellent Communication Skills
- Call Management
- Multi-Task Management
- Access Control
- Identification Verification
- CCTV monitoring
- Interior and Exterior Patrol
- Report Generation
- Conflict De-Escalation
- Complaint Resolution
- High Level of Integrity
Timeline
Security Officer| Commercial
Garda World
11.2022 - Current
Receptionist Guard | Front Desk
GardaWorld
11.2021 - 08.2022
COVID-19 Screener| Team Lead
Paragon
09.2021 - 11.2021
Security Operations Specialist
Securitas Canada
08.2018 - 09.2020
Diploma - Paralegal
Sheridan College Institute of Technology And Advanced Learning
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