Hamdi Abdi

• Handle 50+ inbound and outbound client interactions per day, assisting customers with inquiries related to financial incentive programs and regulatory requirements.

• Review and verify financial eligibility documents, ensuring compliance with company and industry standards.

• Collaborate with internal teams to optimize client onboarding and streamline issue resolution, reducing processing time by 20%.

• Maintain and update client records in CRM systems, ensuring 100% data accuracy and adherence to compliance policies.

• Managed end-to-end client onboarding, collecting and verifying documents to ensure compliance with regulatory policies and internal risk controls.

• Assisted in financial statement reviews, flagging inconsistencies and escalating risks to senior management.

• Performed Know Your Client due diligence, verifying client profiles and ensuring compliance with AML regulations.

• Coordinated with internal teams to resolve client escalations, achieving a 95% resolution rate within SLAs.

• Processed and maintained financial records for new and existing clients, ensuring timely fulfillment of compliance requirements.

Manage cross-functional communication, collaborating with stakeholders to execute design and outreach projects.

• Support funding and sponsorship efforts, working with finance teams to allocate resources effectively.