Hamda Jama
Cambridge
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
9
9
years of professional experience
Work History
Personal Support Worker
Essentially You
08.2023 - Current
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Sales Associate
Ardene
03.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Call Center Agent
KGS Research
01.2021 - 11.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Walmart
12.2020 - 12.2021
- Presented professional image consistent with company's brand values.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Security Guard
Securitas
09.2018 - 12.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Manager's Assistant
Tim Hortons
03.2017 - 02.2018
- Ran errands to support daily needs of management.
- Responded to and directed incoming calls and other communication.
- Resolved basic computer and office equipment issues through troubleshooting.
- Scheduled meetings and managed calendar.
- Communicated with and interfaced with business owners and community as confidential liaison.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Merchandiser
Shoppers Drug Mart
04.2017 - 01.2018
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Answered customer questions regarding store merchandise, department information, and pricing.
Subway Sandwhich Artist
SUBWAY®Restaurants
09.2016 - 12.2016
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Retail Sales Associate
Bluenotes
01.2015 - 08.2015
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Advanced Diploma - Registered Practical Nurse
Mohawk College of Applied Arts And Technology
Hamilton, ON12.2024
High School Diploma -
L'Amoreaux Collegiate Institute
Agincourt, ON09.2013
Skills
- Personal Hygiene Assistance
- Emotional Support
- Dementia Care
- Patient Care
- Social support
- Privacy and confidentiality
- Meal Preparation
- Cultural Sensitivity
- Compassionate Care
- Nutrition Support
- Recreational Activities
- Clinical Documentation
- BLS Certification
- Time Management
- Daily living assistance
- Respectful and Compassionate
Timeline
Personal Support Worker
Essentially You
08.2023 - Current
Sales Associate
Ardene
03.2022 - 08.2023
Call Center Agent
KGS Research
01.2021 - 11.2022
Sales Associate
Walmart
12.2020 - 12.2021
Security Guard
Securitas
09.2018 - 12.2019
Merchandiser
Shoppers Drug Mart
04.2017 - 01.2018
Manager's Assistant
Tim Hortons
03.2017 - 02.2018
Subway Sandwhich Artist
SUBWAY®Restaurants
09.2016 - 12.2016
Retail Sales Associate
Bluenotes
01.2015 - 08.2015
Advanced Diploma - Registered Practical Nurse
Mohawk College of Applied Arts And Technology
High School Diploma -
L'Amoreaux Collegiate Institute
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