HAMDA ALI
Toronto,Ontario
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Contact Tracer
TELUS Health
01.2021 - 04.2021
- Reviewed eligibility and scheduled COVID 19 immunization appointments from both staff and general public.
- Provided educational and informational resources regarding isolation policies and quarantine measures.
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms.
- Adjusted changes to priority groups and successfully completed numerous short -and long term tasks simultaneously.
- Maintained the highest degree of confidentiality.
- Performed record keeping by logging client information within secure contact-tracing software.
CONTAC SUPPORT
Ontario Ministry Of Health & Long-Term Care
03.2020 - 07.2020
- Demonstrated excellent online and phone service etiquette and strong relationship skills when responding to essential or non-essential workers questions and concerns.
- Answering and processing non-emergency 311 inquiries about city programs or services regarding covid-19.
- Accurately verified information to further assist all essential and non-essential workers information in regards to stage 1 and stage 2 reopening.
- Listened to all callers’ needs and concerns; demonstrated empathy while maximizing opportunity to build a successful rapport.
- Contributed to quality assurance procedures to ensure accuracy of communications and improve satisfaction.
- Performed Internet based research on the Ministry of Health website and other automotive forums to accurately answer essential and non-essential workers questions.
CONTACT SUPPORT
WEIGHT LOSS GRANTS
10.2016 - 03.2020
- Received callers providing exceptional listening skills to determine the nature of their call in order to clearly and precisely address their inquiries in a professional manner.
- Prioritized daily tasks and projects: Call logs, appointments.
- Dealing with hopeful clients and scheduling appointments with weight loss clinics.
- Recording their weights, height, proof of their blood sample, and weight goals and redirecting their information to our preferred weight loss clinics best suited.
- Accurately documented appropriate information in response to applicant inquiries.
- Delivered service to customers within agreed-upon service levels and established performance standards.
VERIFICATION REPRESENTATIVE
MARKETING SOLUTIONS GROUP
01.2015 - 09.2016
- Communicated with customers and vendors to verify information.
- Documented accurate notes for all account interactions.
- Completed supporting paperwork and data entry as required.
- Handled all customers’ problems, inquiries, and complaints.
- Answered billing questions and addressed payment issues.
- Discussed products offered and ensured customer satisfaction.
SALES ASSOCIATE
BELL WORLD
07.2010 - 12.2014
- Committed to offering outstanding customer service by connecting and building a strong relationship with customers.
- Assisted store manager to manage in-store inventory and cash controls by ensuring devotion to all operations policies and procedures with a specific focus on post-sales support.
- Provided information regarding warranty policies, activities including billing, features and upgrading options.
- Up-sell and Cross-sell the best-suited products and services to cater to their needs.
- Performed cash handling procedures, including the point-of-sale machine and daily cash reports.
- Prepared merchandise for sales floor by pricing or tagging.
CUSTOMER SERVICE REPRESENTATIVE
INNOVATIVE VISION MARKETING
04.2009 - 06.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
CERTIFICATE - ADVANCED MEDICAL LASER TECH
Looks Academy
Mississauga, Ontario09.2023
DIPLOMA - BUSINESS MARKETING ADMINISTRATION
CENTENNIAL COLLEGE
Scarborough, Ontario04.2014
Skills
- Organizational Skills
- Telephone Etiquette
- Active Listening
- Analytical Skills
- Computer Literacy
- Data Collection
Accomplishments
- Ontario Health & Safety
- Smart Serve
- LEADERSHIP & COMMUNICATION Ability to interact
- Proficient in English
- Effectively communicate with people from diverse backgrounds
- Communicate a vision and path
- Highlighting teamwork
- Build team commitment
- Motivates & inspires team.
Languages
English
Full Professional
Timeline
Contact Tracer
TELUS Health
01.2021 - 04.2021
CONTAC SUPPORT
Ontario Ministry Of Health & Long-Term Care
03.2020 - 07.2020
CONTACT SUPPORT
WEIGHT LOSS GRANTS
10.2016 - 03.2020
VERIFICATION REPRESENTATIVE
MARKETING SOLUTIONS GROUP
01.2015 - 09.2016
SALES ASSOCIATE
BELL WORLD
07.2010 - 12.2014
CUSTOMER SERVICE REPRESENTATIVE
INNOVATIVE VISION MARKETING
04.2009 - 06.2010
CERTIFICATE - ADVANCED MEDICAL LASER TECH
Looks Academy
DIPLOMA - BUSINESS MARKETING ADMINISTRATION
CENTENNIAL COLLEGE
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