Hamad Ismail
Toronto
Summary
Results-driven, customer-focused professional with hands-on sales and service experience in retail, fitness, and recreation. Proven track record in driving sales, delivering tailored solutions, and enhancing client satisfaction. At Toronto Metropolitan Recreation, improved service protocols to boost engagement. Strong communicator with experience at Best Buy and Planet Fitness, excelling in sales, multitasking, and frontline support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Recreation Facilities and Equipment Assistant
Toronto Metropolitan University Recreation
09.2023 - 04.2025
- Proposed and led multifaceted projects such as free locker/towel services and rentable sports equipment, driving increased participation in the RAC facility.
- Redesigned, maintained, and updated task sheets to clearly outline employee responsibilities and duties for each shift.
- Authored procedural guidelines to streamline specific responsibilities for RFE staff, enhancing operational efficiency.
- Recruited, interviewed, and onboarded new hires, ensuring alignment with organizational standards and fostering team excellence
Retail Sales Associate
Best Buy
05.2022 - 05.2023
- Handled multiple tasks at once including communicating with customers, searching inventory and handling the cash registers.
- Engaged with customers to assess their tech needs and delivered personalized product recommendations, ensuring the best fit for functionality, performance, and budget.
- Transformed tech jargon into plain language to empower customers with confidence in their buying decisions.
Front Desk Receptionist
Planet Fitness
04.2021 - 01.2022
- Promoted membership benefits and assisted with sign-ups, contributing to monthly growth and retention goals.
- Served as the first point of contact for over 100+ daily members, setting the tone for a welcoming, judgment-free atmosphere aligned with Planet Fitness' core values.
- Guided potential members through personalized tours, explained membership tiers with clarity, and supported retention efforts by resolving concerns with empathy and efficiency.
Education
Bachelor of Commerce - Business Technology Managment
Toronto Metropolitan University
Toronto, None06-2025
Skills
- Attention to detail
- Time management
- Multitasking
- Excellent communication
- Team collaboration
- Decision-making
- Interpersonal skills
- Conflict resolution
Languages
English
Full Professional
Punjabi
Full Professional
Certification
- Power of Excel: Business Fundamentals Badge 2.0
- Power of BI
Timeline
Recreation Facilities and Equipment Assistant
Toronto Metropolitan University Recreation
09.2023 - 04.2025
Retail Sales Associate
Best Buy
05.2022 - 05.2023
Front Desk Receptionist
Planet Fitness
04.2021 - 01.2022
Bachelor of Commerce - Business Technology Managment
Toronto Metropolitan University
Similar Profiles
Milana IlincicMilana Ilincic
Assistant Photographer at University Of Toronto (UofT), Toronto MetropolitanAssistant Photographer at University Of Toronto (UofT), Toronto Metropolitan
Heather BouchardHeather Bouchard
Graduate Teaching Assistant at Toronto Metropolitan University formally Ryerson UniversityGraduate Teaching Assistant at Toronto Metropolitan University formally Ryerson University
EFE ATASELIMEFE ATASELIM
Facilities Services Assistant at Toronto Metropolitan UniversityFacilities Services Assistant at Toronto Metropolitan University
Sherika JhagrooSherika Jhagroo
Community Manager at GWLRACommunity Manager at GWLRA
Sneha SinghSneha Singh
Senior UX Designer at FinsanaSenior UX Designer at Finsana