Halyna Rubanyk
Winnipeg,MB
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Sales Manager
JustSchool
Kyiv, Kyiv, Ukraine
02.2023 - 07.2023
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Resolved customer complaints regarding sales and service.
- Created and presented monthly reports to management on sales performance.
- Performed sales consultations and educated clients on products and services.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Modified existing software systems to enhance performance and add new features.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Bank Client Information Consultant
DATAGROUP PJSC
Nizhyn, Ukraine, Chernihiv
08.2017 - 11.2021
- Streamlined day-to-day office processes to meet long-term goals.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Analyzed user requirements, identified gaps in existing systems, and proposed solutions to meet customer needs.
- Mentored junior team members and managed employee relationships.
- Provided constructive feedback to customer service management.
- Worked closely with clients to provide strategic advice on how they can leverage technology to achieve their goals.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with others to discuss new opportunities.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
Teacher of Ukrainian Language and Literature, Art
Bilmachivska secondary school
Bilmachivka, Ukraine, Chernihiv
08.2016 - 08.2017
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Developed and implemented lesson plans based on curriculum objectives.
- Graded student papers and assignments to track student progression.
- Assessed student performance through tests, quizzes, and other assessments.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Used videos, lectures and moderated discussions to engage students during class.
- Conquered challenges of working with highly diverse student population to attain exceptional student achievement.
- Remained calm and patient in student interactions to support individual growth and development.
- Prepared and graded subject tests for students.
Education
Master of Science - Ukrainian Language And Literature, Art
Nizhyn Gogol State University
Nizhyn, Ukraine07.2017
Skills
- Client Relationship Management
- Sales Planning
- KPI Tracking
- Sales Reporting
- Persuasive Negotiations
- Consultative Sales
- Rapport and Relationship Building
- Continuous Improvements
- Verbal and Written Communication
- Social Media Savvy
- Service-Driven Sales
- Bilingual in [Language]
- Sales Presentations
- CRM Software
- Excellent Communication Skills
Languages
English
Professional
ukrainian
Native/ Bilingual
російська
Full Professional
польська
Professional
Timeline
Sales Manager
JustSchool
02.2023 - 07.2023
Bank Client Information Consultant
DATAGROUP PJSC
08.2017 - 11.2021
Teacher of Ukrainian Language and Literature, Art
Bilmachivska secondary school
08.2016 - 08.2017
Master of Science - Ukrainian Language And Literature, Art
Nizhyn Gogol State University
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