Halyna Horyn
Calgary
Summary
Having worked in customer service related positions for 4+ years, I developed a deep understanding of how to build rapport and make customer satisfaction time-proof. With my proactive thinking and ability to multitask, as well as a consistent 'can-do' attitude when it comes to added responsibilities, I am confident I can help your team achieve its performance and customer satisfaction goals.
Overview
5
5
years of professional experience
Work History
Concierge
ONE Properties
04.2024 - Current
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions, creating a friendly and comfortable environment for everyone.
- Helped increase customer satisfaction by offering a personalized approach to each individual request and employing active listening techniques.
- Contributed to overall Google review rating improvement by going above and beyond for every customer.
- Successfully dealt with customer complaints by showing empathy and providing quick and efficient solutions that were in line with the company's policies.
- Programmed fobs and prepared keys for future and current residents. Maintained the fob system up-to-date.
- Handled parcel delivery and pick-up.
- Assisted with resident event setup, as well as event poster creation.
- Assisted with showings, move-in orientations, annual suite inspections, as well as move-out inspections. Accepted rent payments.
- Managed amenity & guest suite reservations in an efficient manner while avoiding scheduling conflicts.
- Provided language translation services as needed, easing communication barriers for residents and guests.
- Completed building walkthroughs on a daily basis.
- Conducted parkade and parcel audits on a weekly basis.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Trained a new concierge staff member ensuring consistently high standards across the concierge team.
Researcher of Legal Topics
JustAnswer
09.2022 - 12.2023
- Researched legal topics, US state/federal laws and ordinances.
- Wrote summaries of laws making them comprehensible for an average user of the platform.
- Answered about 30 customer inquiries per day.
- Managed multiple customer requests simultaneously while prioritizing quality.
- Remained a top-tier researcher for months straight.
Services and Support Analyst
OpenExchange
07.2020 - 09.2022
- Moderated online meetings and conferences conducted with the help of the company's software product.
- Gathered feedback about the functionality of the company's product.
- Helped clients create and finalize video presentations about their products. Filled client platforms with branded content.
- Trained new support analysts, contributing to the overall growth and success of the team.
Education
Bachelor of Arts - Language Interpretation And Translation
Ivan Franko University of Lviv
07-2020
SuiteSmarts - Residential Tenancy Act Course
Alberta Residential Landlord Association
10-2024
Skills
- Excellent oral and written communication skills
- Team player mentality
- Flexibility and fast learning
- Proactive attitude
- Relationship building
- Time management
- Fluency in a couple of languages
- Knowledge of the RTA
- Yardi
- EntraPass Security Management Software
- Canva
- Microsoft Office products
Languages
English
Ukrainian
Spanish
Russian
Timeline
Concierge
ONE Properties
04.2024 - Current
Researcher of Legal Topics
JustAnswer
09.2022 - 12.2023
Services and Support Analyst
OpenExchange
07.2020 - 09.2022
Bachelor of Arts - Language Interpretation And Translation
Ivan Franko University of Lviv
SuiteSmarts - Residential Tenancy Act Course
Alberta Residential Landlord Association
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