Halli Ayupan
Stockton
Summary
Professional and positive team player with a strong background in Customer Service but always ready to learn and excel in any position or opportunity that may arise.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sygma Network
04.2023 - Current
- Processed orders for all food concepts to ensure they received their delivery in time.
- Took inbound calls to add or remove various items from customer orders per their request.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Invoiced multiple stores orders prior to delivery.
- Separated invoices in the correct order and separated in driver delivery bags for delivery the same night.
- Filed past and present invoices by customer account numbers and date.
Home Delivery Scheduling Associate
RH
12.2020 - 09.2022
- Assisted with inbound and outbound calls
- Assisted clients with scheduling delivery of their furniture as well as scheduling repair of their item if it was deemed damaged upon delivery.
- De-escalated clients when necessary without assistance from leadership
- Took ownership of each client to ensure the best outcome in the end.
- Communicated with clients via email or over the phone
Fulfillment Center Associate
Amazon
10.2019 - 11.2020
- Opened and counted inventory within boxes as they come down a conveyor belt
- Inputted correct data of how much inventory was in each box into a computer.
- Moved each product into a tote and scanned each tote into the system to be correctly counted for
- Met production quota for each day
- Available to be moved to a different department within the warehouse if needed
Assistant Manager
Little Caesars Pizza
03.2019 - 11.2019
- Led full opening or closing shifts with an entire crew
- Counted inventory of all products before and after every shift
- In charge of all money entering and leaving the safe throughout all shifts I was in charge of
- Took ownership of all upset clients and reacted accordingly to what was best for each situation
- Helped in any section of the store that was needed or low on crew to ensure a successful shift for all employees and customers
- Made sure store was clean after every shift and locked up accordingly before leaving
Crew Member
Little Caesars Pizza
03.2017 - 03.2019
- Upheld the front of the store from taking clients orders to passing and calling out all order numbers
- Restocked soda machine and all other products visible to the public.
- Sanitized and swept when no clients were around to make sure everything was clean throughout the day
- Followed all leadership orders and could be moved to any part of the store where I was needed.
- Answered phones to place client orders
Education
High School -
Lincoln High School
Stockton, CA06-2017
Skills
- Customer Service
- Excellent Written and Verbal
- Multi-line phone proficiency
- Scheduling
- Experience with AS400 and ECM
- Filing
- Sorting
Timeline
Customer Service Representative
Sygma Network
04.2023 - Current
Home Delivery Scheduling Associate
RH
12.2020 - 09.2022
Fulfillment Center Associate
Amazon
10.2019 - 11.2020
Assistant Manager
Little Caesars Pizza
03.2019 - 11.2019
Crew Member
Little Caesars Pizza
03.2017 - 03.2019
High School -
Lincoln High School
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