Halley Kent
St. Catharines,ON
Summary
Dynamic and results-oriented professional with a proven track record at American Eagle Outfitters, Inc, where I enhanced customer engagement and sales through exceptional service and persuasive selling tactics. Developed strong organizational and communication skills in busy and collaborative environment. Demonstrated ability to handle multiple tasks and prioritize efficiently, ensuring smooth and effective operations. Seeking to transition into new field where these transferable skills can contribute to team success.
Overview
3
3
years of professional experience
Work History
Summer Student Assistant
Central Taxi
04.2023 - 09.2023
- Enhanced office efficiency by organizing and maintaining a filing system for confidential documents.
- Handled sensitive information discreetly, ensuring confidentiality was maintained at all times.
- Developed strong organizational skills through managing multiple deadlines and prioritizing tasks effectively.
- Cashed out Drivers and handled their money.
- Helping my co-workers with let over work to meet dates and expectations.
- using Microsoft Word, Spreadsheets, and other software.
Sales Associate
American Eagle Outfitters, Inc
06.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Crew Member
McDonald's
08.2020 - 06.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Education
Bachelor of Arts - Critical Criminology
Brock University
St. Catharines, ON09.2027
Skills
- Leadership Qualities
- Strong Organization
- Office Administration
- Meeting facilitation
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cleaning
- Taking Orders
- Listening Skills
- Goal-Oriented
- Cash Handling
- Cash Register Operation
- Stocking and Receiving
- Product Sales
Languages
English
Native or Bilingual
French
Limited Working
Czech
Professional Working
Timeline
Summer Student Assistant
Central Taxi
04.2023 - 09.2023
Sales Associate
American Eagle Outfitters, Inc
06.2021 - 07.2022
Crew Member
McDonald's
08.2020 - 06.2021
Bachelor of Arts - Critical Criminology
Brock University
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