Hallelujah Bekele
Toronto,ON
Summary
Senior Customer Service Officer with a highly productive experience in a fast-paced work environment. Possesses extensive experience in the banking industry, with an understanding of financial products, regulations, and customer relationships. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Service Officer
Dashen Bank
Sebeta, Oromia
05.2021 - 07.2023
- Process cash deposits, withdrawals cheques, transfers, and other related banking transactions.
- Maintain account opening, closing, and recording.
- Handle international money transfers (MoneyGram. RIA, WesternUnion, Transfast)
- Issue ATM cards, cheques and CPO.
- Sell bank products and inform customers of available banking products and services to address their needs.
Junior Accountant Intern
EWNRA
Addis Ababa, Addis ABABA
07.2019 - 09.2019
- Posting and processing journal entries in Peachtree accounting software.
- Voucher and cheque preparation
- Reconciling bank statements and other financial records.
- Payroll processing and related tax filings.
- Maintain financial records and documentation.
Education
Bachelor of Arts - Accounting And Finance
St. Mary's University
Addis Ababa Ethiopia12-2020
Skills
- Excellent communication
- Customer Service
- Computer Skills
- Financial Acumen
- Team oriented
- Coachable and quick learner
- Interpersonal skills
- Technology Proficiency
- Problem-solving
- Product Sales
Certification
- Effective Selling Skill
- Customer Service and Experience
- International Financial Reporting Standards (IFRS)
- The Inspired professional Attitude
Languages
English
Professional
Amharic
Native/ Bilingual
References
References available upon request.
Timeline
Senior Customer Service Officer
Dashen Bank
05.2021 - 07.2023
Junior Accountant Intern
EWNRA
07.2019 - 09.2019
Bachelor of Arts - Accounting And Finance
St. Mary's University
- Effective Selling Skill
- Customer Service and Experience
- International Financial Reporting Standards (IFRS)
- The Inspired professional Attitude
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