Halle Verge
Airdrie,Canada
Summary
Dynamic and adaptable professional with a proven track record at Genesis Place, excelling in roles demanding reliability, excellent communication, and a knack for fostering customer satisfaction. Leveraged fitness knowledge and teamwork to enhance guest experiences, achieving a notable increase in member retention. Skilled in problem-solving, and consistently delivering beyond expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Weight Room Attendant
Genesis Place
Airdrie, Alberta
02.2024 - Current
- Demonstrated excellent customer service skills while responding promptly and courteously to inquiries from both members and guests.
- Understood and communicated facility rules and standards and monitored guest activities to verify compliance.
- Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.
- Reported any damage or malfunctioning equipment immediately to supervisor
- Received comments and complaints and worked to deliver solutions to achieve member and guest satisfaction.
- Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
- Resolved guest complaints to maintain complete customer satisfaction.
- Provided support for personal trainers when needed including setting up machines prior to client sessions.
- Enforced rules regarding appropriate attire in the weight room area; monitored locker rooms for security purposes.
- Provided instruction on proper use of fitness equipment, as well as advice on exercise routines.
- Monitored patrons to ensure adherence to safety protocols and policies.
- Maintained cleanliness and organization of the weight room, including equipment and supplies.
- Reported required maintenance or repairs to management and maintained supply inventory.
- Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
- Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
- Reported any damage or malfunctioning equipment immediately to supervisor.
Childcare Provider
Genesis Place
Airdrie, Alberta
06.2023 - Current
- Provided a safe, nurturing and stimulating environment for children to learn and grow.
- Developed positive relationships with families by communicating regularly about their child's development.
- Sanitized toys and tables to maintain clean, safe environment.
- Guided children through engaging and productive activities to foster fun learning environment.
- Read books aloud to small groups or individual children.
- Encouraged positive behaviours, including patience with teachers and fellow kids.
- Kept records of daily observations and information about activities, meals served and medications administered.
- Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
- Encouraged positive interactions between children by providing supervision at all times.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Communicated daily with children's parents or guardians about daily activities, behaviours, and related issues.
- Instructed children in eating, resting and restroom habits.
- Provided nurturing and appropriate environment for children of various ages.
- Observed and monitored children's play activities.
Recreation Leader
Genesis Place
Airdrie, Alberta
06.2023 - Current
- Mentored staff and students in safety procedures and protocols to prevent accidents and injuries.
- Ensured facility rules and regulations were enforced throughout all programs and activities.
- Assisted with smooth and efficient transitions between arrival, room periods, activities, field trips, snacks and departures.
- Supervised staff members to ensure proper implementation of program plans and objectives.
- Provided guidance when resolving conflicts between participants or staff members.
- Met with staff to discuss rules, regulations and work-related problems.
- Assisted with transporting and escorting program participants to, from and within program activity locations and on external trips.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Performed basic maintenance tasks such as cleaning equipment or setting up fields for play.
- Participated in games and recreational activities which encouraged individuals and staff to join in.
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Established long-lasting relationships with both staff members and students to support program success.
- Built and strengthened relationships with children, families, and team members.
- Monitored participants during recreational activities to ensure safety guidelines were followed.
- Identified potential risks associated with each activity and implemented necessary precautions.
- Erected fire prevention signage in woodland areas and cleared hiking path of fallen trees and debris.
- Promoted fun, safe and inclusive environment by monitoring activity of campers to identify and address behavioural issues.
Sales Associate
Little Burgundy
Balzac, Alberta
11.2021 - 09.2023
- Facilitated payment transactions seamlessly.
- Received and displayed product shipments on store retail shelves upon delivery.
- Demonstrated product features and benefits for customers' needs.
- Answered store and merchandise questions and led customers to wanted items.
- Developed trusting relationships with customers by making personal connections.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Maintained up-to-date knowledge of store merchandise and policies.
- Prepared merchandise for purchase.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card transactions quickly and securely.
Nanny
Marcie and Jordan Legault
Airdrie, Alberta
03.2022 - 09.2022
- Monitored the children's playtime to ensure safety and wellbeing.
- Transportation for the children to scheduled events.
- Assisted children with daily activities, such as dressing, bathing, and feeding.
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Took initiative in planning field trips or outings for the kids on days off from school.
- Read stories aloud to the children and engaged them in creative play activities.
Barista
Starbucks
Airdrie, Alberta
11.2019 - 03.2022
- Processed transactions efficiently and accurately.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Welcomed guests warmly and provided exceptional service.
- Stayed composed during peak times and events.
- Kept workspace clean and tidy for easy resource location.
- Mastered preparation of both official and off-menu coffee and tea.
- Developed personalized, intricate beverages tailored to customer tastes.
- Assisted customers by detailing menu items and making tailored suggestions.
- Ensured exemplary conduct standards to uphold the company's reputation.
- Provided samples of daily brews for customer tasting.
- Enhanced visual appeal of displays.
- Managed seating availability to ensure guest comfort.
Hospitality Worker
Sunnyside Christian Retreat Center
Birchcliff, Alberta
06.2019 - 08.2019
- Conducted regular cleaning and preventive maintenance to maintain facility standards.
- Kept supplies organized and readily available for efficient team performance.
- Followed comprehensive cleaning procedures to minimize guest risks.
- Crafted meals, side dishes, and desserts during peak hours.
- Adapted to various tasks as needed.
- Prepared rooms promptly for incoming visitors.
- Cleaned tables, chairs, dishes, cutlery and glassware after each meal period ended.
- Restocked supplies of condiments, beverages and other items as needed.
- Collaborated with housekeeping and maintenance teams to ensure rooms met company standards.
- Upheld strict compliance with health and safety regulations to ensure a safe environment for guests and staff.
Education
High School Diploma -
George McDougall High School
06.2021
Diploma - Personal Fitness Trainer
Mount Royal University
Calgary, ABSkills
- Reliability
- Cleanliness standards
- Safety protocols
- Computer skills
- Fitness knowledge
- Sanitation practices
- Teamwork and collaboration
- Relationship building
- Adaptability
- Time management
- Cleaning procedures
- Scheduling flexibility
- Excellent communication
- Problem-solving
- Multitasking Abilities
- Stress management
- Customer satisfaction
- Facility Familiarity
- Cash handling
Certification
Standard First Aid & CPR - 08/23
Babysitter’s course - 01/17
Volunteer Experience
Sunnyside Christian Retreat Centre, 2018, Managed and organized activities., Comforted children while being away from home., Managed time between activities., Maintained an exciting and upbeat environment., Educated and informed children.
Languages
French
Limited
References
- Samantha Onyschtschuk, Employer - Phone: (403) 948-8800, Ext 5510
- Jerret Mccoy, Employer - Phone: (403) 948-8800, Ext 5518
Timeline
Weight Room Attendant
Genesis Place
02.2024 - Current
Childcare Provider
Genesis Place
06.2023 - Current
Recreation Leader
Genesis Place
06.2023 - Current
Nanny
Marcie and Jordan Legault
03.2022 - 09.2022
Sales Associate
Little Burgundy
11.2021 - 09.2023
Barista
Starbucks
11.2019 - 03.2022
Hospitality Worker
Sunnyside Christian Retreat Center
06.2019 - 08.2019
High School Diploma -
George McDougall High School
Diploma - Personal Fitness Trainer
Mount Royal University
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