Halle Fenton
Sherwood Park
Summary
Personable and adaptable individual with a knack for delivering exceptional customer service and creating memorable dining experiences. Possesses a strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
ORO Trattoria
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Maximized table turnover rate by managing reservations and seating arrangements.
Server
Pyro Wood-Fired Kitchen and Bar
05.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Senior Retail Associate and Personal Stylist
The Skinny
10.2021 - 04.2024
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Assisted in driving sales growth through effective merchandising strategies and product knowledge.
- Handled customer issues and complaints with professionalism and diplomacy, leading to successful resolutions.
- Effectively managed time by prioritizing tasks according to store needs or management directives.
- Maintained open lines of communication with supervisors regarding concerns or suggestions for improvement within the store operations.
- Participated in promotional events and initiatives, increasing brand awareness and boosting sales performance.
- Collaborated with team members to achieve store goals, resulting in higher overall performance metrics.
- Coordinated visual merchandising efforts with seasonal displays that attracted customers'' attention and promoted sales opportunities.
- Confidently upsold additional products or services based on customers'' needs or preferences while staying respectful of their budget limitations.
- Supported management in loss prevention efforts by adhering to company policies and monitoring suspicious activity.
- Assisted customers with product selection based on their needs, preferences, or budget constraints.
- Proactively identified potential operational inefficiencies and recommended solutions to management, resulting in streamlined store processes.
- Increased customer satisfaction by providing exceptional service and personalized shopping experiences.
- Managed inventory levels, ensuring proper stock levels were maintained to meet customer demand.
- Resolved internal conflicts among team members effectively promoting collaboration towards meeting common objectives.
- Contributed to a positive store environment by maintaining a clean, organized, and visually appealing sales floor.
Education
Bachelor in Education - Elementary Education
University of Alberta
Edmonton06-2027
High School Diploma -
Vimy Ridge Academy
Edmonton, AB06-2021
Skills
- Strong work ethic
- Customer engagement
- Client relationship building
- Exceptional customer service
- POS systems proficiency
- Client needs assessment
- Guest engagement
- Branding
- Professional appearance
- Adaptive
- Time Management
- Hospitality service expertise
- Memory retention
- Cleanliness standards
Accomplishments
- Competed and won multiple National and Provincial championships for Women's Field Lacrosse.
- Competed and won numerous provincial championships for Ringette, Box Lacrosse, and Hockey over the years.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server
ORO Trattoria
08.2024 - Current
Server
Pyro Wood-Fired Kitchen and Bar
05.2024 - Current
Senior Retail Associate and Personal Stylist
The Skinny
10.2021 - 04.2024
Bachelor in Education - Elementary Education
University of Alberta
High School Diploma -
Vimy Ridge Academy
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