Halle Borland
Toronto,ON
Summary
Dedicated and adaptable professional with a background in veterinary services and client care. Possessing strong communication, organizational, and multitasking skills honed through roles as a Client Care Representative and Veterinary Assistant. Proven track record of making a difference by assisting low-income and disabled families in securing veterinary funding, ensuring access to vital medical care for their pets. Holds an Honours Bachelor of Science with a double major in English and Biology from the University of Toronto. Known for being hardworking, determined, and continuously seeking opportunities for growth and improvement. Committed to professional development, with a focus on enhancing problem-solving and critical thinking abilities. Passionate about contributing to organizational success and improving the quality of life for both clients and colleagues
Overview
11
11
years of professional experience
Work History
Client Care Representative /Veterinary Clinic Assistant
Vet Strategy
08.2013 - Current
- Enhanced customer satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined client onboarding processes for improved efficiency and overall experience.
- Reduced average call handling time with effective problem-solving strategies.
- Collaborated with team members to achieve monthly performance goals, contributing to increased customer retention rates.
- Delivered exceptional service by promptly responding to client inquiries through phone, email, and chat platforms.
- Trained new team members on company policies, procedures, and best practices for delivering top-notch client care.
- Maintained accurate records of all client interactions, ensuring seamless communication across departments.
- Proactively identified opportunities for service improvements and communicated them to management for consideration.
- Built strong relationships with clients through consistent follow-up and genuine empathy during difficult situations.
- Provided comprehensive product information to clients, assisting them in making informed decisions about their purchases.
- Managed high call volume while maintaining a positive attitude and professional demeanor at all times.
- Performed periodic audits of client accounts for accuracy, identifying errors, and taking corrective action when necessary.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Increased efficiency and team productivity by promoting operational best practices.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Biology
University of Toronto
Toronto, ON06.2022
Skills
- Quality assurance standards
- Account Management
- Problem-Solving
- Task Prioritization
- Data Entry
- Teamwork and Collaboration
Languages
English
Native or Bilingual
French
Elementary
Timeline
Client Care Representative /Veterinary Clinic Assistant
Vet Strategy
08.2013 - Current
Bachelor of Science - Biology
University of Toronto
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