Halle Amberson
Cathedral City,CA
Summary
Professional bartender passionate about exceeding customer expectations while maintaining poise and a sense of humor in demanding environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ClickFunnels
03.2019 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Manage a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Bartender
Lifehouse Hotels
11.2023 - 06.2024
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
High School Diploma -
Middleton High School
Middleton, ID06.2016
Skills
- Liquor, beer, and wine knowledge
- Strong multitasking
- Outgoing Personality
- Responsible Alcohol Service
- Menu Memorization
- Alcohol awareness
- Bar Equipment Familiarity
Certification
- Certified Bartender, American Bartending School - November 2023
Timeline
Bartender
Lifehouse Hotels
11.2023 - 06.2024
Customer Service Manager
ClickFunnels
03.2019 - Current
High School Diploma -
Middleton High School