Halimo Salat
Toronto
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
Work History
Global Consumer Care
Spin Master
09.2022 - Current
- Addressed escalated cases from frontline Consumer Care
- Agents via phone, email, and live chat channels while adhering to case handling procedures.
- Managed customer inquiries on social media platforms and promptly responded to critical reviews on Amazon, Walmart, Target, and app stores.
- Processed replacement orders, managed shipments through Canada Post and UPS, and provided accurate tracking updates.
- Collaborated with cross-functional teams to improve the consumer experience and provided valuable insights.
Freelance Content Strategist
Shirts And Merch
04.2018 - 06.2023
- Strengthened content through proofreading and editing.
- Developed original content using social listening and independent sources.
- Organized collected information to produce well-written articles.
- Utilized digital publishing platforms to prepare well-structured drafts.
- Crafted dynamic content marketing pieces for broad client base to drive consumer awareness of brands.
- Implemented strategies and tactics to grow followers on social media channels.
Assistant Retail Manager
Penguin Pickup
01.2021 - 08.2022
- Oversaw store operations, inventory control, and cash handling, optimizing employee performance and resolving issues.
- Implemented strategies to meet operational and sales goals, providing training for new team members.
- Strengthened merchandising and promotional tactics to enhance customer engagement and increase sales.
- Delivered exceptional customer service by addressing inquiries and resolving concerns promptly.
- Supported senior management in implementing and upholding store policies and procedures.
Patient Support Specialist
RSRS Medical Records
03.2018 - 03.2020
- Improved patient care by addressing needs, implementing strategies, and enhancing patient experience.
- Acted as a key liaison between patients, families, and medical staff, ensuring clear communication.
- Maintained accurate medical records, collaborated with interdisciplinary teams, and provided training.
- Advocated for patients' needs, rights, and preferences, fostering a culture of continuous learning
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Education
Associate of Science - Health And Science
Dawson College
Montreal, QCSkills
- Answering Customer Questions
- Information Updates
- Interpretation and Translation Services
- Organizational Systems
- Internal Department Communication
- Policy and Procedure Adherence
- Trained in Salesforce
- Quality Assurance Evaluation
- Training Junior Team Members
- Inbound Customer Calls
- Billing Adjustments and Refunds
- Operational Efficiency
- Microsoft Office
Timeline
Global Consumer Care
Spin Master
09.2022 - Current
Assistant Retail Manager
Penguin Pickup
01.2021 - 08.2022
Freelance Content Strategist
Shirts And Merch
04.2018 - 06.2023
Patient Support Specialist
RSRS Medical Records
03.2018 - 03.2020
Associate of Science - Health And Science
Dawson College
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