HALIME VELIU
Grande Prairie ,AB
Summary
Provided high-quality service by actively listening to customers and responding promptly to meet needs. Developed strong interpersonal skills to effectively handle challenging situations.
Overview
10
10
years of professional experience
Work History
Travel Consultant
Marlin Travel
Vancouver , Grande Prairie
10.2009 - 08.2013
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicand business executives
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
- Maintained and updated corporate traveler profiles with current information
Lead Agent
Transat A.T.
Vancouver, BC
01.2007 - 01.2009
- Led team in optimizing customer service processes, enhancing client satisfaction and loyalty.
- Developed training modules for new agents, improving onboarding efficiency and knowledge retention.
- Collaborated with marketing teams to create targeted promotional campaigns, boosting sales in key markets.
- Managed a team of agents, providing guidance and support to achieve performance goals.
Assistant Manger
Hanger Fashion Warehouse
New Westminster, BC
06.2003 - 01.2007
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicand business executives
- Responded to clients’ questions, issues, and complaints and found appropriate solutions when needed
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements
- Maintained and updated corporate traveler profiles with current information
Education
Diploma - Tourism And Travel Services Marketing Operations
Tourism Training Institute
Vancouver, BC05-2006
High School Diploma -
Cariboo Hill Secondary
Burnaby, BC06-2005
Skills
- Demonstrated strong leadership and organizational capabilities to drive team performance
- Facilitated effective communication through written and oral channels
- Executed comprehensive analysis and resolution of complex problems
- Executed all assigned tasks with precision and within established deadlines
Timeline
Travel Consultant
Marlin Travel
10.2009 - 08.2013
Lead Agent
Transat A.T.
01.2007 - 01.2009
Assistant Manger
Hanger Fashion Warehouse
06.2003 - 01.2007
Diploma - Tourism And Travel Services Marketing Operations
Tourism Training Institute
High School Diploma -
Cariboo Hill Secondary