Halimat Babalola
Winnipeg
Summary
- A Category Management, Administration and Customer Service Professional with extensive experience in administration, customer service, marketing, and category item maintenance.
- Strong analytical, decision making and problem-solving skills.
- Great interpersonal skill demonstrated in multicultural environments coupled with fluency in English.
- Ability to work independently with minimal supervision and demonstrate initiative.
- Strong work ethics with excellent organizational and time management skills.
- Demonstrated ability to interpret, apply and explain policies and procedures.
- Ability to work in a fast-paced environment and prioritize workloads with strict deadlines.
- Team oriented with great written and oral communication skills.
- Ability to pay attention to details.
- High flexibility and ability to multitask.
Overview
4
4
years of professional experience
Work History
Category Management Coordinator
The North West Company
2022.07 - 2023.06
- Gathered information from vendors for creation and booking of items.
- Used information collected from vendors to create items and submitted item maintenance file.
- Ensured cost and retail changes were inputted accurately and updated.
- Acquired monthly reports from vendors to compare with the reports in our system to keep track of inventories and ensure the VPNs, UPCs and costs are accurately matched.
- Generated UPC codes for inventories to ensure they get scanned at the stores.
- Created a monthly guide to ensure we keep track of inventories on hand to determine how much to order.
- Updated menu board to ensure stores have the correct items and costs on display for customers to view.
- Improved team productivity by promoting collaboration, training opportunities, and ongoing communication.
Customer Service/Administrative Clerk
Intouch Cx
2019.11 - 2022.07
- Communicated with customers through inbound calls and messaging.
- Ensured positive experience for customers by providing exceptional service by promptly addressing their inquiries or concerns and building relationships.
- Understood customer’s concerns and problems and found solutions.
- Followed up on resolutions with customers.
- Documented all customer interactions accurately.
- Gathered information of our products and other products in the market to determine price for competitive advantage in the market.
- Uploaded listings on online platforms such as Amazon, Ebay, Groupon to display our products for selling.
- Managed a high volume of calls and emails, ensuring timely responses and accurate information.
- Provided thorough product knowledge to assist customers in making informed decisions.
- Analyzed customer feedback data to identify areas for improvement and implemented necessary changes.
Administrative Assistant
The Government of Canada
2022.03 - 2022.05
- Provided administrative support to senior level staff.
- Maintained filing system, verified, and corrected captured data.
- Planned and prioritized own workload to ensure work is completed within prescribed standards and deadlines.
- Drafted, proofread, and edited customers’ information accurately for reference purposes such as training and mentoring and record keeping.
- Performed clerical duties such as scheduling appointments, relaying messages, filing, organizing, and analyzing documents.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Post-Graduate Diploma - Marketing Management
University of Winnipeg
Winnipeg, MB03.2017
Bachelor of Science - Business Administration
Bells University of Technology
Ogun State, Nigeria07.2014
Skills
Proficient in the use of Microsoft Office Suite
Camtasia Studio
Retex Merchandising System
Power HQ
Share Information Management System (SIMS)
Sharepoint
Timeline
Category Management Coordinator
The North West Company
2022.07 - 2023.06
Administrative Assistant
The Government of Canada
2022.03 - 2022.05
Customer Service/Administrative Clerk
Intouch Cx
2019.11 - 2022.07
Post-Graduate Diploma - Marketing Management
University of Winnipeg
Bachelor of Science - Business Administration
Bells University of Technology
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