Halimah Wilson
Riverside
Summary
Strategic Operations Leader with 9+ years of progressive experience at Amazon, demonstrating exceptional ability to transform operational performance through innovative safety programs, infrastructure projects, and cultural initiatives. Recognized for achieving breakthrough results: 44% injury reduction YTD with a 4.4% conversion rate , delivering infrastructure enhancements that increase capacity by 5,000 units per hour, and pioneering cost optimization programs generating $250K-$500K savings. Expert in balancing competing priorities of safety, productivity, quality, and cost while building high-performing teams and scalable solutions adopted across 50+ fulfillment centers. Proven track record developing managers who advance to higher leadership roles and creating community partnerships that strengthen Amazon's brand reputation. Known for diving deep into complex operational challenges, earning trust through transparent leadership, and delivering sustainable results that raise the bar for operational excellence network-wide.
Overview
7
7
years of professional experience
Work History
Operations Manager, L6
Amazon Sort CENTER- LGB5
10.2023 - Current
- Lead strategic operational initiatives across multiple shifts, driving safety, quality, productivity, and cost performance. Partner with senior leadership on long-term operational strategies. Develop and coach managers and associates, fostering culture of ownership and continuous improvement.
- Key Accomplishments:
- Safety Culture Transformation & Performance Excellence
- Redesigned safety approach for FH MOR/DAY sort, achieving 4.4% injury conversion rate - lowest among all sorts
- Developed comprehensive engagement strategy including manager training, coaching protocols, and daily follow-up system
- Built sustainable culture of trust where associates proactively report injuries while maintaining productivity targets
- Created replicable model shared as best practice across all shifts
- Comprehensive Risk Management & Injury Reduction Initiative
- Led development of comprehensive Risk Document for Prime and Peak operations, identifying and mitigating three critical site risks through structured SBA audits and Safety School Audits
- Established daily monitoring systems performed by Operations Managers, learning trainers, and AMB in high-risk areas, focusing on New Hire Associates
- Achieved 44% reduction in recordable injuries year-to-date through systematic approach to safety management
- Shifted from reactive to preventive safety culture through proactive intervention strategies
- Operational Capacity Enhancement Through Infrastructure Innovation
- Spearheaded Project Hawkeye, implementing side load belt system that enhanced AR capacity and improved North side loop operations
- Addressed increasing SWA package volumes and reduced South side congestion through coordination with Program Managers, vendors, and engineering teams
- Navigated permit challenges to develop compliant, safe design meeting all regulatory requirements
- Delivered 5,000 unit per hour capacity increase and significantly improved operational flow efficiency
- Cost Optimization & Yard Management Innovation
- Tackled yard congestion by establishing strategic partnership with vendor 48 Forty for wood pallet recycling
- Eliminated gridlock situations from wood pallets stored in AZNGs, Main Yard, and OSY
- Collaborated with USNC Finance Manager to pioneer outbound lane system supporting sites purchasing wood from local vendors
- Projects $250,000-$500,000 cost savings per site while managing yard capacity and reducing space constraint expenses
- Developed scalable model being evaluated for implementation across 50+ fulfillment centers
- Community Engagement & Strategic Partnership Development
- Transformed LGB5 into valued community partner with 800+ annual service hours through hygiene kitting initiatives and back-to-school supply drives
- Created scalable model adopted by other facilities, increasing associate engagement scores by 15%
- Built strategic relationships with local nonprofits and community organizations, enhancing Amazon's brand reputation
- Manager Development & Operational Training Program
- Developed structured two-week training program for newly onboarded Operations Managers in MOR/DAY operations
- Program follows "life of the box" concept: week one shadowing Process Assistants and Area Managers, week two supervised department management
- Reduced new manager ramp-up time by 30% and improved confidence scores in first 90 days
- Completed 3-day Jump training for NASC WEST, demonstrating commitment to regional operational excellence
- Mentored 5+ managers who subsequently promoted to senior leadership roles
- Cultural Transformation & Organizational Learning Initiative
- Conceptualized and executed walk-through museum experience for Juneteenth celebration with comprehensive educational materials and guided tours for NASC network leaders
- Program recognized as best practice and shared across network, strengthening organizational commitment to diversity and inclusion
- Facilitated 20+ tours for senior leadership, creating meaningful dialogue about cultural awareness
Manager II, Training
Sort Center LGB5
04.2023 - 10.2023
- Led training strategy for fulfillment center operations, managing team of training coordinators
- Developed standardized training curricula aligned with operational needs and business objectives
- Drove training quality metrics and continuous improvement, achieving 95%+ completion rates
Manager I, Training
Sort Center LAX5
11.2021 - 04.2023
- Managed training operations for new hire onboarding, skill development, and cross-training programs
- Delivered comprehensive training programs ensuring associate readiness and operational excellence
FC Associate III
Sort Center LAX5
09.2018 - 11.2021
- Performed fulfillment center operations across multiple departments with consistent high performance
- Recognized for reliability, quality, and leadership potential, leading to accelerated promotion path
Education
Associate Degree - Art
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Staff management
- Management
- MS office
- Continuous improvements
- KPI tracking
Accomplishments
Deliver Results: 44% injury reduction | 5K hourly capacity increase | $250K-$500K savings per site Earn Trust: Built sustainable safety culture with transparent reporting and 15% engagement increase Hire and Develop the Best: Reduced manager ramp-up time 30%; mentored 5+ promoted leaders Think Big: Created scalable programs adopted network-wide impacting 50+ fulfillment centers Invent and Simplify: Pioneered infrastructure solutions and cost optimization strategies Dive Deep: Comprehensive risk assessment through structured audits and daily monitoring systems
Timeline
Operations Manager, L6
Amazon Sort CENTER- LGB5
10.2023 - Current
Manager II, Training
Sort Center LGB5
04.2023 - 10.2023
Manager I, Training
Sort Center LAX5
11.2021 - 04.2023
FC Associate III
Sort Center LAX5
09.2018 - 11.2021
Associate Degree - Art
LEADERSHIP PRINCIPLES DEMONSTRATED
Deliver Results: 44% injury reduction | 5K hourly capacity increase | $250K-$500K savings per site Earn Trust: Built sustainable safety culture with transparent reporting and 15% engagement increase Hire and Develop the Best: Reduced manager ramp-up time 30%; mentored 5+ promoted leaders Think Big: Created scalable programs adopted network-wide impacting 50+ fulfillment centers Invent and Simplify: Pioneered infrastructure solutions and cost optimization strategies Dive Deep: Comprehensive risk assessment through structured audits and daily monitoring systems